Janie Marquez
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Agent
Chamorro Headquarters
07.2022 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, warm calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Hairstylist
Drybar
07.2022 - 03.2023
- Enhanced client satisfaction by providing personalized blowouts and styling services
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Education
High School Diploma -
Benjamin O Davis High School
Houston, TX06.2022
Skills
- Schedule Management
- Appointment Scheduling
- Client Interviews
- Critical Thinking
- Public Speaking
- Customer Education
- Business Management
- Customer Service
- Guest Relations
- Office Management
- Organization Skills
- Positive Attitude
Certification
Cosmetology License- June 2022
Life License- August 2022
Languages
Spanish
Native or Bilingual
Timeline
Agent
Chamorro Headquarters
07.2022 - Current
Hairstylist
Drybar
07.2022 - 03.2023
High School Diploma -
Benjamin O Davis High School
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