Janie Milbeck
Property Manager
Lubbock,TX
Summary
Experienced and dedicated Property Manager with a proven track record in effectively managing properties and fostering positive relationships with employees and residents. Well-versed in Conventional, Project-based Section 8, and Tax Credit property management. Exceptional organizational skills, proactive approach, punctuality, and ability to work seamlessly within a team. Self-motivated individual who takes initiative and thrives in a fast-paced environment.
Overview
24
24
years of professional experience
28
28
Certifications
Work History
Relocation Specialist
WINN Companies
11.2023 - 07.2024
- During the process of each move I worked closely with each resident, the moving company, the construction company, the management company, the ownership and hotels we were sending residents to. Making sure all residents and their belongings were well taken care throughout the renovation of their apartments
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents
- Overseeing the relocation of all residents during the rehab of each apartment
- Developed strong partnerships with local businesses to provide additional resources and support for relocating clients during their transition period.
- Managed multiple client cases concurrently while maintaining strict attention to detail and exceptional organizational skills, resulting in successful relocations.
- Developed strong relationships with vendors and service providers, leading to improved services and cost savings for clients.
- Created customized relocation plans tailored to each client''s specific needs and circumstances.
- Streamlined relocation processes by implementing efficient organizational strategies, resulting in reduced stress for clients.
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
- Provided ongoing support to clients post-relocation, ensuring they were settled comfortably into their new homes and communities.
- Managed all aspects of client relocations, ensuring a seamless transition and minimal disruption to their lives.
Apartment Manager
South Plains Apartments
07.2000 - 09.2023
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 144 tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully maintaining a positive living environment for all parties involved.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications using Blue Moon,
- Processed evictions when necessary according to state laws and guidelines,
- Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
- Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
High School Diploma -
Cotton Center High
Cotton Center, TX05.1979
Skills
- Multitasking and Prioritization
- Clear Communication
- Critical Thinking
- Decision Making
- Accounts Receivable
- Customer Relations
- Relationship Building
- Client Relations
- Monthly Fee and Payment Collection
- Team Building
- Property Showing
- Grounds and Facility Inspection
- Work Planning
- Tenant Eligibility Determination
- Budget Management
- Violation Resolution
- Resident Event Planning
Certification
- Manager of the Year, 2020
- Continued Grace Hill Education, 2021
- LAA Fair Housing annual education, 10/2021
- TDHCA Training, 10/2021
- SWHC HUD updates and training, 10/2021
- 20 plus years HUD project-based Section 8 and TDHCA Tax Credit Training
Languages
Spanish
Native or Bilingual
Accomplishments
- Collaborated with team of 20 in the development of SouthStead Apartments/WINN Management.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Company CultureHealthcare benefits401k matchTeam Building / Company RetreatsCareer advancementWork-life balancePaid time offPaid sick leavePersonal development programsStock Options / Equity / Profit SharingWork from home optionFlexible work hoursQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
- Lubbock Apartment Association
Interests
Community/Church Volunteer work
Software
Yardi/OneSite
Timeline
Relocation Specialist
WINN Companies
11.2023 - 07.2024
Apartment Manager
South Plains Apartments
07.2000 - 09.2023
High School Diploma -
Cotton Center High