Janie Palomo
Laredo,TX
Summary
Dynamic Service Advisor with a proven track record at Sames Ford, consistently exceeding sales targets through effective service recommendations and strong customer satisfaction. Skilled in conflict resolution and meticulous record keeping, I enhance operational efficiency and foster team collaboration, ensuring timely vehicle assessments and reduced customer wait times.
Overview
6
6
years of professional experience
Work History
Service Advisor
Sames Ford
05.2022 - 01.2025
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
Shipping and Receiving Clerk
Carmi Logistics
06.2021 - 02.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Customer Service Representative
A 1 Collision Auto Center
05.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Diploma -
John B Alexander High School
Laredo, TX05.2016
Skills
- Customer satisfaction
- Service recommendations
- Parts ordering
- Conflict resolution
- Record keeping
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Listening skills
Timeline
Service Advisor
Sames Ford
05.2022 - 01.2025
Shipping and Receiving Clerk
Carmi Logistics
06.2021 - 02.2022
Customer Service Representative
A 1 Collision Auto Center
05.2019 - 09.2020
Diploma -
John B Alexander High School
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