Janiece Clemons
Kissimmee,FL
Summary
Dynamic customer service professional with extensive experience at Target, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for training new staff and maintaining a clean, organized environment, ensuring seamless operations and positive shopping experiences.
Overview
2026
2026
years of professional experience
Work History
Cashier
McDonald's Restaurant
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and mobile payments accurately and securely.
- Collaborated with team members to ensure timely service during peak hours.
- Managed inventory of supplies, restocking as needed to maintain operations.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Home Health Aide
Public Partnerships
12.2022 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Maintained accurate records of care provided, adhering to confidentiality standards.
- Collaborated with family members to address client needs and preferences.
- Implemented personalized care plans based on individual client assessments.
- Developed strategies to improve efficiency in service delivery within the home care setting.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Customer Service Cashier
Target
10.2018 - 06.2022
- Assisted customers with product inquiries and returns, enhancing overall satisfaction.
- Maintained clean and organized checkout area to ensure smooth operations.
- Collaborated with team members to improve service delivery and reduce wait times.
- Handled cash and credit transactions securely, adhering to company policies.
- Trained new staff on register operations and customer service best practices.
- Monitored inventory levels at checkout, providing feedback for restocking needs.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently and accurately at point of sale.
Customer Service Representative
Cash America
06.2011 - 2017
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed transactions using point-of-sale systems, ensuring accuracy and efficiency in cash handling.
- Maintained product knowledge to offer tailored recommendations, enhancing customer satisfaction levels.
- Collaborated with team members to streamline service operations, improving response times to customer requests.
- Documented customer interactions in CRM systems, maintaining organized records for future reference and follow-up.
- Trained new staff on company policies and procedures, fostering a knowledgeable and confident team environment.
- Conducted regular inventory checks, ensuring stock levels met customer demand while minimizing discrepancies.
- Implemented feedback mechanisms to gather customer insights, contributing to continuous service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Science -
Brevard Community College
Cocoa, FLSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Conflict resolution
Product restocking
Payment processing
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Merchandise restocking
Cash drawer balancing
POS system operations
Payment collection
POS systems
Staff training
Refund handling
Guest inquiries
ID verification
Attention to detail
Inventory management
Currency counting
Inventory control
Order packaging
Decision making aptitude
Sales expertise
Daily reporting
Retail merchandising
Product recommendations
Drawer balancing
Returns processing
Point of sale operation
Purchase assistance
Point-of-sale system operation
Order verification
Reports and documents
Point of sale proficiency
Records maintenance
Timeline
Home Health Aide
Public Partnerships
12.2022 - Current
Customer Service Cashier
Target
10.2018 - 06.2022
Customer Service Representative
Cash America
06.2011 - 2017
Cashier
McDonald's Restaurant
Associate of Science -
Brevard Community College