Janiel Saddler
Loganville,GA
Summary
Experienced case manager with a solid track record of 14+ years in managing production and delivering quality outcomes. Skilled in research development and decision-making, effectively balancing multiple priorities. Strong communication and interpersonal skills enhance collaboration with staff and claimants. Committed to fostering meaningful relationships to support claimant needs.
Overview
16
16
years of professional experience
Work History
Rating Veteran Service Representative
Department of Veterans Affairs
Decatur, GA
05.2023 - Current
- Reviewed and analyzed complex medical information, including diagnostic tests and operative reports for service connection assessment.
- Completed comprehensive training on medical terminology, VA regulations, and evidence analysis for claims decisions.
- Ensured compliance with federal laws and regulations while maintaining accountability for accurate rating determinations.
- Evaluated claims to determine if diseases or injuries were incurred or aggravated during military service.
- Determined service-connection percentages for disabilities related to compensation and additional benefits.
- Facilitated timely decisions through effective communication with veterans and representatives.
- Conducted interviews with veterans and advocates to gather necessary information for claims processing.
Disability Adjudicator Officer
Disability Adjudication Services
Stone Mountain, GA
09.2010 - 05.2023
- Trained incoming trainees on system use and claimant information processing.
- Conducted end-of-line reviews to assess trainee quality before case release.
- Managed all case types for Title II and Title XVI claims, including initial recons and CDRs.
- Resolved initial reconsideration claims, including wounded warrior, military casualty, and HIV-related cases.
- Consulted with physicians to determine necessary assessments for claim adjudication.
- Examined claims against medical reports and disability charts for accurate decision-making.
- Adapted to policy changes and technology shifts to maintain timely workload processing.
- Responded to congressional inquiries regarding case statuses and ensured rights protection for individuals.
Education
Master of Business Administration -
Keller Graduate School of Management
06.2007
Skills
- Decision Making
- Team Collaboration
- Claims Evaluation
- Relationship Building
- Complex Problem Solving
- Claims Processing
- Conflict Resolution
- Team Training
Timeline
Rating Veteran Service Representative
Department of Veterans Affairs
05.2023 - Current
Disability Adjudicator Officer
Disability Adjudication Services
09.2010 - 05.2023
Master of Business Administration -
Keller Graduate School of Management