Janiesha Boykin
Alexandria,VA
Overview
19
19
years of professional experience
Work History
Member Service Representative
Teksystems Navy Federal
10.2024 - Current
- Maintaining a positive and helpful attitude, ensuring member satisfaction, and resolving issues efficiently.
- Adhering to all relevant regulations and procedures, including those related to financial products and services
- This includes processing deposits, withdrawals, transfers, and other banking transactions
- Collaborate with other team members to provide excellent customer service and achieve branch goals
Financial Services Representative
Andrews Federal Credit Union
02.2023 - Current
- Asking questions to gain an understanding of the client's current financial situation and short- and long-term financial goals
- Suggesting checking and savings accounts, loans, certificates of deposit, credit cards and other products and services that fit clients' needs
- Explaining the features and benefits of recommended products
- Gathering client information and completing paperwork to open new accounts
- Handling inquiries about account balances, payments due and other concerns
Bank Teller
First Citizens Bank
10.2018 - 07.2021
- Conduct dozens of bank's routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
- Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
- Make sales referrals, suggest alternate channels and cross-sell products and services
- Go the 'extra mile' to build trust relationships, customer loyalty and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve customers' issues and provide relevant information
Military Service
United States Navy
05.2006 - 05.2010
- Preparing menus for meal service and catering service
- Operating kitchen and dining facilities on shore and at sea
- Providing meals for fellow Sailors, Commanding Officers, Admirals, senior government executives and foreign dignitaries
- Operating the White House Mess for the President of the United States
- Managing inventories, food orders and financial records
- Overseeing shipboard living quarters and on-base hotel lodging
- Serving as a flight attendant aircrewman
- Ensuring food safety programs and regulations
Education
High school diploma -
Charles Herbert Flowers High School
Springdale, MD05.2005
Skills
- Financial Services
Military Service
United States Navy, United States, E3, 05/01/06, 05/01/10, Preparing menus for meal service and catering service, Operating kitchen and dining facilities on shore and at sea, Providing meals for fellow Sailors, Commanding Officers, Admirals, senior government executives and foreign dignitaries, Operating the White House Mess for the President of the United States, Managing inventories, food orders and financial records, Overseeing shipboard living quarters and on-base hotel lodging, Serving as a flight attendant aircrewman, Ensuring food safety programs and regulations
Timeline
Member Service Representative
Teksystems Navy Federal
10.2024 - Current
Financial Services Representative
Andrews Federal Credit Union
02.2023 - Current
Bank Teller
First Citizens Bank
10.2018 - 07.2021
Military Service
United States Navy
05.2006 - 05.2010
High school diploma -
Charles Herbert Flowers High School
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