JANINA S. RAMIREZ
El Paso,TX
Summary
Versatile team player with a strong foundation in customer service and animal care. Maintains operational efficiency while training new team members and fostering positive client relationships. Committed to high standards and delivering exceptional service in fast-paced environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Host/Cashier
Black Bear
Horizon City
08.2025 - Current
- Processed customer transactions accurately and quickly.
- Maintained accurate purchase records and organized checkout area to ensure smooth transaction processes.
- Greeted and seated guests promptly at tables throughout the restaurant.
- Trained new team members on cash register operation, stock procedures, and customer service to enhance team efficiency.
- Assisted customers over the phone with store operations, product information, and order placement to improve customer satisfaction.
Dog Bather
Heavenly Spa for Paws
Horizon City
09.2024 - 05.2025
- Bathed animals each shift, ensuring clean and safe environment for their comfort and well-being.
- Bathed animals, checked for ear infections and removed ticks
- Refilled shampoo bottles, sanitized grooming tools, and organized clean towels at each station to maintain hygiene and efficiency.
Observer
Border Therapy Services
Horizon City, TX
07.2024 - 08.2024
- Observed client interactions, supporting therapists in delivering effective treatment strategies.
- Assisted therapists with setup and cleanup of therapy materials and equipment to ensure smooth session flow.
- Followed protocols for confidentiality and professional conduct in all interactions.
- Completed 70 hours of volunteer service at a local physical therapy clinic, engaging with patients to enhance understanding of physical therapy practices.
Education
Diploma -
Horizon High School
El Paso01-2024
Skills
- Customer service
- Bilingual (Spanish & English)
- Proficient in Microsoft & PowerPoint
- Calm under pressure
Honors And Affiliations
- Graduation Performance Acknowledgement
- A Honor Roll
- Perfect Attendance
Certification
- Seller Training Certification
- Food Handler License
- Certified Hostess/Cashier Trainer
Timeline
Host/Cashier
Black Bear
08.2025 - Current
Dog Bather
Heavenly Spa for Paws
09.2024 - 05.2025
Observer
Border Therapy Services
07.2024 - 08.2024
Diploma -
Horizon High School