Janine Mcgee
Chicago
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
18
18
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Credit Cheif
01.2017 - 05.2025
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Updated and maintained database with accurate customer information and timely data entry.
CUSTOMER SERVICE REPRESENTATIVE
360 Enterprise
03.2014 - 11.2016
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Made appropriate account corrections to resolve customer problems.
- Processed customer adjustments to maintain financial accounts.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
CUSTOMER SERVICE SPECIALIST
ComED
01.2007 - 01.2011
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Made appropriate account corrections to resolve customer problems.
- Followed up with customers regarding product functionality and overall satisfaction.
Education
High School Diploma - undefined
SIMEON CAREER ACADEMY
Chicago, IL06.1998
Skills
- Responding to Difficult Customers
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Understanding Customer Needs
- Credit Card Payment Processing
- Information Inputting
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Credit Cheif
01.2017 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
360 Enterprise
03.2014 - 11.2016
CUSTOMER SERVICE SPECIALIST
ComED
01.2007 - 01.2011
High School Diploma - undefined
SIMEON CAREER ACADEMY
Similar Profiles
Keore TurnerKeore Turner
Lead Dishwasher at Snap CheifLead Dishwasher at Snap Cheif
Thierry ThysThierry Thys
Retail Sales Associate at Granite CheifRetail Sales Associate at Granite Cheif
YUNNIE YAPYUNNIE YAP
SYEDEX MARKETING SDN BHD at CHEIF OFFICER EXECUTIVESYEDEX MARKETING SDN BHD at CHEIF OFFICER EXECUTIVE
CHIEDZA NADIA TAPFUMANEYICHIEDZA NADIA TAPFUMANEYI
Clinical Applications Manager at CSI Healthcare ITClinical Applications Manager at CSI Healthcare IT
Ruth AguilarRuth Aguilar
Senior Family Advocate at The Arc of IllinoisSenior Family Advocate at The Arc of Illinois