Janine Romulo
Gilbert,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
CVS Health
Phoenix, AZ
11.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Billing Support Representative
CVS Healthcare
Phoenix, AZ
03.2020 - Current
- Enhanced billing accuracy by thoroughly reviewing and rectifying discrepancies in customer accounts.
- Demonstrated proficiency in utilizing various billing software programs and tools, adapting quickly to new technologies as they were introduced.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Accounts Receivable Representative
CVS Health
Phoenix, AZ
03.2019 - 02.2020
- Enhanced cash flow by promptly and accurately processing accounts receivable transactions.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Maintained strong client relationships through clear communication and timely resolution of disputes.
Insurance Reimbursement Specialist; Temporary
McKesson
Tempe, AZ
11.2018 - 02.2019
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
Bartender
Lone Tree Golf Course
Chandler, AZ
04.2018 - 10.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative
Bridgecrest
Mesa, AZ
09.2017 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and creating online accounts, improving overall user experience.
Collections Agent
Bridgecrest
Mesa, AZ
04.2016 - 09.2017
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Education
Red Mountain High School
Mesa, AZ05.2014
Skills
- Clerical Support
- Workflow Optimization
- Research
- Appointment Scheduling
- Mail Handling
- Data Entry
Timeline
Administrative Assistant
CVS Health
11.2022 - Current
Billing Support Representative
CVS Healthcare
03.2020 - Current
Accounts Receivable Representative
CVS Health
03.2019 - 02.2020
Insurance Reimbursement Specialist; Temporary
McKesson
11.2018 - 02.2019
Bartender
Lone Tree Golf Course
04.2018 - 10.2018
Customer Service Representative
Bridgecrest
09.2017 - 04.2018
Collections Agent
Bridgecrest
04.2016 - 09.2017
Red Mountain High School