Janine Thompson
Knoxville,TN
Summary
Assisted customers by addressing inquiries and resolving issues to enhance satisfaction. Managed high volumes of inbound calls while maintaining positive relationships with clients. Utilized CRM systems effectively to track interactions and support customer needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon Warehouse
Maryville, TN
10.2025 - Current
- Receiving, picking, packing, and shipping customer orders in a fast-paced environment. Receive and Stow: Unloading trucks, scanning items, and placing inventory into storage
- Pick: Selecting items from shelves to fulfill customer orders
- Pack and Sort: Packaging orders, inspecting items for damage, and sorting packages for shipment based on destination.
- Safety Standards: Adhering strictly to safety protocols is required, including wearing protective gear as required
Shift Supervisor
Aramark at UTK
Knoxville, TN
07.2023 - Current
- Assist in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 10-20 employees, providing guidance and support to maximize productivity
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
Customer Service Representative
Concentrix (Humana)
Knoxville, TN
05.2020 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assistant Manager
Zaxbys
Knoxville, TN
02.2016 - 11.2019
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Business Administration
Pellissippi State Community College
Knoxville, TNHigh school diploma - undefined
Austin East High/Magnet School
Knoxville, TN05.2000
Skills
- Responding to Difficult Customers
- Supervising Experience
- Building Customer Trust and Loyalty
- Attention to detail
- Shift management
- Data Entry Accuracy
- Provide Proactive updates
- Call Documentation
- Credit Card Payment Processing
- Caregiving
- Customer Data Confidentiality
- Creative Problem Solving
- Phone communication
- Cash Handling
- Fast Learner
- Dependable
Certification
Servsafe
Timeline
Fulfillment Associate
Amazon Warehouse
10.2025 - Current
Shift Supervisor
Aramark at UTK
07.2023 - Current
Customer Service Representative
Concentrix (Humana)
05.2020 - 02.2023
Assistant Manager
Zaxbys
02.2016 - 11.2019
Business Administration
Pellissippi State Community College
High school diploma - undefined
Austin East High/Magnet School