Ja'Niqua Singleton
Akron,OH
Summary
Professional with a strong background in customer relationship management. Proven ability to organize engaging product displays and provide exceptional service, driving customer satisfaction and revenue growth.
Overview
3
3
years of professional experience
Work History
Merchandiser
Shiftsmart
Akron, Ohio
02.2023 - 08.2025
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Performed regular price checks on select items throughout the store location.
- Set up attractive window displays that encouraged customers to enter the store.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Placed prices and descriptive signage to enhance displays and promote items.
Customer Service Representative
Heap
Akron, Ohio
10.2022 - 11.2023
- Resolved customer complaints through effective communication and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Participated in training sessions to enhance service skills and product knowledge.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- I received an award for working with people in need.
Education
High School Diploma -
Stark State College
Canton, OH05-2010
Skills
- Customer relationship management
- Sales analysis
- Product placement
- Problem solving
- Time management
- Attention to detail
- Active listener
- Stock control
- Reliable and punctual
- Excellent communication
Accomplishments
- Honors in English and Algebra
- Award received for working with victims assistance.
- Honor and Merit Roll student all 4 years in high school
Timeline
Merchandiser
Shiftsmart
02.2023 - 08.2025
Customer Service Representative
Heap
10.2022 - 11.2023
High School Diploma -
Stark State College