Janique Thompson
Brooklyn,NY
Summary
Dedicated college student with over four years of customer service experience in fast-paced environments, adept at adapting to last-minute changes. Consistently seeks ways to increase office efficiency and boost team productivity with clerical support. Eager to leverage skills in an entry-level role to further develop professional expertise and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Clerical Assistant
H.J. Edwards & Associates Inc.
Brooklyn, NY
05.2024 - 01.2025
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Updated customer contact information in the system database.
- Managed document processing with photocopying and faxing.
- Oversaw and sustained cleanliness and orderliness in the workspace.
- Inventoried and ordered materials, supplies and services.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained confidentiality of sensitive information.
- Ensured past payments were completed before offering further services.
- Worked effectively in team environments to make the workplace more productive.
- Utilized Taxwise software to input W-2 information and print completed tax forms.
- Created invoices and tracked transactions of companies and clients via QuickBooks Online.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Greeted visitors and customers in a friendly, professional manner.
- Scanned documents into digital format for storage purposes.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Facilitated communication within the office and with external partners.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Cashier
Empire Kosher Supermarket
Brooklyn, New York
09.2019 - 04.2024
- Handled transactions using cash register for payments by cash, check, credit card, and EBT cards.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Demonstrated flexibility in handling diverse customer volumes.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
- Matched corporate entities with respective invoices.
- Managed online order collections, ensuring timely preparation for delivery and customer pickup.
- Offered customers carry-out service at completion of transaction.
- Displayed efficiency under pressure during peak hours.
- Handled customer disagreements efficiently by maintaining professionalism.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided support to team members needing assistance.
- Maintained store organization during slow periods.
- Collaborated effectively with team members to ensure timely processing of online purchases.
Education
High School Diploma -
High School For Public Service
Brooklyn, NY06-2018
Associate of Applied Science - Accounting
Borough of Manhattan Community College
New York, NYSome College (No Degree) - Business
DeVry University
New York, NYSome College (No Degree) - Computer Science
York College
Jamaica, NYSkills
- Customer service
- Confidentiality handling
- Data entry
- Empathy and patience
- Team Collaboration
- Scheduling appointments
Affiliations
- Gave health presentations and applied various massage techniques, such as Swedish, deep tissue, and trigger point therapy at health expos
- Attended workshops, conferences, and seminars in field of massage therapy.
- Collaborates with professional photographer in capturing photographs at events
- Assists in Communications and media
- Involved on sport teams
Accomplishments
- Achievement in Arts - Music
Timeline
Clerical Assistant
H.J. Edwards & Associates Inc.
05.2024 - 01.2025
Cashier
Empire Kosher Supermarket
09.2019 - 04.2024
High School Diploma -
High School For Public Service
Associate of Applied Science - Accounting
Borough of Manhattan Community College
Some College (No Degree) - Business
DeVry University
Some College (No Degree) - Computer Science
York College
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