Dynamic medical interpreter with expertise in bilingual communication and customer service. Adept in managing high-stress situations and ensuring ethical adherence, committed to enhancing patient experiences through effective relationship building.
Overview
9
9
years of professional experience
Work History
Spanish Medical Interpreter
AMN Healthcare
Wimauma, FL
08.2023 - 03.2026
Facilitated clear communication between Spanish-speaking patients and healthcare providers.
Accurately interpreted medical terminology in various healthcare settings.
Ensured confidentiality and compliance with HIPAA regulations during interactions.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Answered 30+ inbound calls daily
Provided exceptional customer experience
Gathered data for billing purposes
Spanish Interpreter
CyraCom
Tampa, FL
06.2017 - 06.2023
Ensured accurate interpretation of medical, insurance, banking and legal terminology during calls.
Trained new interpreters on industry standards and best practices in language services.
Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
Cosmetologist
Mia & Maxx
Brandon, FL
11.2016 - 06.2017
Provided expert consultations on hair care products tailored to individual needs.
Developed strong client relationships through personalized service and follow-up communications.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.