Summary
Overview
Work History
Education
Skills
Timeline
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Janiris Martinez Rivera

Wimauma,FL

Summary

Dynamic medical interpreter with expertise in bilingual communication and customer service. Adept in managing high-stress situations and ensuring ethical adherence, committed to enhancing patient experiences through effective relationship building.

Overview

9
9
years of professional experience

Work History

Spanish Medical Interpreter

AMN Healthcare
Wimauma, FL
08.2023 - 03.2026
  • Facilitated clear communication between Spanish-speaking patients and healthcare providers.
  • Accurately interpreted medical terminology in various healthcare settings.
  • Ensured confidentiality and compliance with HIPAA regulations during interactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered 30+ inbound calls daily
  • Provided exceptional customer experience
  • Gathered data for billing purposes

Spanish Interpreter

CyraCom
Tampa, FL
06.2017 - 06.2023
  • Ensured accurate interpretation of medical, insurance, banking and legal terminology during calls.
  • Trained new interpreters on industry standards and best practices in language services.
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.

Cosmetologist

Mia & Maxx
Brandon, FL
11.2016 - 06.2017
  • Provided expert consultations on hair care products tailored to individual needs.
  • Developed strong client relationships through personalized service and follow-up communications.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Education

Cosmetology

Regency Beauty Institute
Tampa, FL
08-2016

Skills

  • Bilingual communication
  • Ethical codes adherence
  • Relationship building
  • Teamwork and collaboration
  • Data entry
  • Customer service
  • Professional telephone etiquette

Timeline

Spanish Medical Interpreter

AMN Healthcare
08.2023 - 03.2026

Spanish Interpreter

CyraCom
06.2017 - 06.2023

Cosmetologist

Mia & Maxx
11.2016 - 06.2017

Cosmetology

Regency Beauty Institute