Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janis Verhage

Paw Paw,United States

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Patient Representative I

Bronson Methodist Hospital
Kalamazoo, MI
04.2023 - Current
  • Facilitated pre-registration for the check-in processes, enhancing workflow efficiency.
  • Addressed patient inquiries, providing accurate information and resolving issues promptly.
  • Collaborated with healthcare teams to ensure seamless patient experiences and care coordination.
  • Maintained up-to-date knowledge of hospital policies and procedures to assist patients effectively.
  • Addressed insurance for workers comp, auto, and TPL claims

Rehabilitation Service Associate

Bronson Methodist Hospital
Kalamazoo, MI
07.2022 - 04.2023
  • Update demographic and insurance information.
  • Identify if visit is for auto or workers comp claim.
  • Answer incoming calls and make outgoing calls for updating patient information.
  • Obtain Prior Authorization for PT/OT/SLP
  • Work with Referral Coordinators for new patients
  • Schedule evaluations and follow up appointments

Special Education Paraprofessional

Mattawan Consolidated School
Mattawan, MI
08.2019 - 03.2020
  • Provided one-on-one instruction to students who needed extra help with learning tasks.
  • Monitored behavior of students in order to ensure a safe, positive learning environment.

Education

Associate of Applied Science - Medical Adminstration

KVCC
Kalamazoo, MI

Skills

  • Patient Education
  • Multitasking and Organization
  • Pre-Admission Requests
  • HIPAA Compliance
  • Insurance company knowledgeable
  • Customer Service
  • Problem-Solving
  • Quality Assurance
  • Insurance Verification
  • Phone and Email Etiquette

Timeline

Patient Representative I

Bronson Methodist Hospital
04.2023 - Current

Rehabilitation Service Associate

Bronson Methodist Hospital
07.2022 - 04.2023

Special Education Paraprofessional

Mattawan Consolidated School
08.2019 - 03.2020

Associate of Applied Science - Medical Adminstration

KVCC
Janis Verhage