Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Patient Representative I
Bronson Methodist Hospital
Kalamazoo, MI
04.2023 - Current
Facilitated pre-registration for the check-in processes, enhancing workflow efficiency.
Addressed patient inquiries, providing accurate information and resolving issues promptly.
Collaborated with healthcare teams to ensure seamless patient experiences and care coordination.
Maintained up-to-date knowledge of hospital policies and procedures to assist patients effectively.
Addressed insurance for workers comp, auto, and TPL claims
Rehabilitation Service Associate
Bronson Methodist Hospital
Kalamazoo, MI
07.2022 - 04.2023
Update demographic and insurance information.
Identify if visit is for auto or workers comp claim.
Answer incoming calls and make outgoing calls for updating patient information.
Obtain Prior Authorization for PT/OT/SLP
Work with Referral Coordinators for new patients
Schedule evaluations and follow up appointments
Special Education Paraprofessional
Mattawan Consolidated School
Mattawan, MI
08.2019 - 03.2020
Provided one-on-one instruction to students who needed extra help with learning tasks.
Monitored behavior of students in order to ensure a safe, positive learning environment.
Education
Associate of Applied Science - Medical Adminstration
KVCC
Kalamazoo, MI
Skills
Patient Education
Multitasking and Organization
Pre-Admission Requests
HIPAA Compliance
Insurance company knowledgeable
Customer Service
Problem-Solving
Quality Assurance
Insurance Verification
Phone and Email Etiquette
Timeline
Patient Representative I
Bronson Methodist Hospital
04.2023 - Current
Rehabilitation Service Associate
Bronson Methodist Hospital
07.2022 - 04.2023
Special Education Paraprofessional
Mattawan Consolidated School
08.2019 - 03.2020
Associate of Applied Science - Medical Adminstration
Patient Access Representative/Patient Care Coordinator at Terrebonne General Health SystemPatient Access Representative/Patient Care Coordinator at Terrebonne General Health System