Janisha Espree
Opelousas,LA
Summary
Hello, I am currently an online student pursuing an Associate of General Studies degree, with an expected graduation date of May 2025.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
Lafayette, LA
06.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
Student Office Worker
Lousiana State Univeristy- Eunice
Eunice, La
01.2022 - 05.2022
- Contributed to a positive work environment by assisting coworkers with various tasks as needed.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling student records or personal data.
- Increased office efficiency by organizing and maintaining filing systems.
- Supported office staff with timely completion of tasks and projects.
Teacher Intern
St Landry Parish School Board
Port Barre, LA
06.2021 - 07.2021
- Enhanced student understanding by implementing creative activities and interactive teaching methods.
- Adapted instructional approaches to accommodate different learning styles, ensuring all students had access to course content.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Assessed student performance through ongoing evaluations, providing constructive feedback for improvement.
Education
Associate of Science - General Studies
Louisiana State University- Eunice
Eunice, LA05-2025
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Guest services
- Safety regulations
- Order processing
Certification
Certificate Of General Studies
Timeline
Customer Service Associate
Lowes Home Improvment
06.2023 - 08.2024
Student Office Worker
Lousiana State Univeristy- Eunice
01.2022 - 05.2022
Teacher Intern
St Landry Parish School Board
06.2021 - 07.2021
Associate of Science - General Studies
Louisiana State University- Eunice