Janisha Ferguson
Hockley
Summary
Personable City Letter Carrier bringing many years of industry experience including route delivery and collection. Strong knowledge of postal products, services, and procedures. Proven history of building rapport with postal customers to foster satisfaction.
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
City Letter Carrier
USPS
Houston
03.2013 - Current
- Delivered mail and packages to residential and commercial addresses.
- Sorted incoming and outgoing mail for efficient delivery routes.
- Operated postal delivery vehicles under varying weather conditions.
- Adhered to safety protocols while handling mail and operating equipment.
- Maintained professional and effective public relations with customers and community members.
Cashier
Whatabuger
Houston
09.2012 - 02.2013
- Processed customer transactions efficiently at fast-paced restaurant.
- Maintained accurate cash drawer and handled daily cash reconciliation.
- Assisted customers with menu inquiries and recommended food options.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Ensured cleanliness of work area to meet health and safety standards.
Shiftleader
James Coney Island
Houston
08.2009 - 01.2013
- Supervised daily operations and managed staff shifts effectively.
- Trained new employees on customer service standards and food preparation.
- Ensured compliance with health and safety regulations in food handling.
- Resolved customer complaints to maintain a positive dining experience.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ 01.2025 - 08.2025
Dwight D Eisenhower
Houston, TxSkills
- Customer service
- Business analysis
- Team collaboration
- Project management
- Data organization
- Conflict resolution
- Time management
- Safe driving
- Accountability
- Punctuality
- Technology use
- Documentation & recordkeeping
- Serve customers
- Critical thinking
Timeline
Bachelor of Science - Business Administration And Management
University of Phoenix
01.2025 - 08.2025
City Letter Carrier
USPS
03.2013 - Current
Cashier
Whatabuger
09.2012 - 02.2013
Shiftleader
James Coney Island
08.2009 - 01.2013
Dwight D Eisenhower