Janissa Lawson
Columbus,OH
Summary
Customer Service Staff at Publix, bilingual in English and Spanish, excelled in enhancing customer satisfaction and team performance. Expert staff training, significantly improved service quality. Demonstrated exceptional money handling and customer service skills, fostering a positive company image.
Overview
8
8
years of professional experience
Work History
Customer Service Staff
Publix
04.1997 - 07.2005
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Helped with customers questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Managed cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
Education
South Miami Senior High School
Miami, FLSkills
- Customer service
- Staff education and training
- Money handling abilities
- Product Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Staff
Publix
04.1997 - 07.2005
South Miami Senior High School