Summary
Overview
Work History
Education
Skills
Timeline
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Janissa Rodriguez

Davie,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Chewy.com
10.2020 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Assistant Manager of Operations

Domino's Pizza
12.2019 - 09.2020
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Monitored employee productivity and optimized procedures to reduce costs.

Customer Service Representative

Domino's Pizza
05.2018 - 11.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

No Degree - Business Education

Broward College
Fort Lauderdale, FL

High School Diploma -

Cooper City High School
Cooper City, FL
06.2019

Skills

  • Product Promotion
  • Credit Card Payment Processing
  • Sales Expertise
  • Grammar
  • Order and Refund Processing
  • Typing Proficiency
  • Time Management
  • Staff Training
  • Understanding Customer Needs
  • Product Organization
  • Billing Adjustments and Refunds
  • Money Handling Abilities

Timeline

Customer Service Representative

Chewy.com
10.2020 - 02.2021

Assistant Manager of Operations

Domino's Pizza
12.2019 - 09.2020

Customer Service Representative

Domino's Pizza
05.2018 - 11.2019

No Degree - Business Education

Broward College

High School Diploma -

Cooper City High School

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Janissa Rodriguez