Law
Janiya Gibson
Kannapolis,NC
Summary
Attentive professional passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Inspired to help others and driven to apply unfailing work ethic to meet objectives.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Patient Advocate, Direct Care
Liberty Healthcare Management
Matthews, NC
09.2022 - Current
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Administrative Assistant
Clear Cache Elites
Winston-Salem, NC
03.2019 - 08.2022
- Provided administrative services such as payroll, manage all paperwork and scheduling
- Assisted with the hiring process and interviewing new employees for independent contracting jobs
- Work with clients and families to obtain necessary supplies
- Collaborate with clients and clinical to ensure discharge from services is safe and legally appropriate.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Social Worker
Liberty Healthcare Management
Winston-Salem, NC
08.2021 - 07.2022
- Acquiring durable medical equipment and home health upon resident’s discharge from facility
- Assist resident with Medicaid, Medicare, and disability applications to better help them obtain adequate healthcare beyond their stay at the facility
- Provided interventions to a caseload of 140 residents, worked with each resident and their families to create a list of goals, with 75% meeting or exceeding their goals within a 9 month
- Assisting the Business Office with PASSAR applications, FL2 application and contacting families regarding financial discrepancies.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
Sales Associate
America's Best
Charlotte, NC
07.2020 - 04.2021
- Resolved customer concerns using strong communication and conflict management skills
- Maintained a calm demeanor and managed issues professionally and according to company standards
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Offered additional support and assistance to patients with limitations
- Increased per-customer revenue by suggesting additional anti reflective and transition enhancement purchases
- Met or exceeded individual sales goals and key performance indicators (KPIs), earning the company between 2,000 to 6,000 in sales daily.
Merchandiser/Stocker
Sam's Club
Winston-Salem, NC
07.2019 - 05.2020
- Operated warehouse equipment such as forklifts and pallet jacks
- Kept shelves well-stocked for customers on a daily basis
- Drove sales through effective product placement and memorable visual displays
- Upheld store merchandising standards through proper fixture assembly and signage required for new and remodel stores
- Minimized errors with consistent validation of deliveries and paperwork.
Keyholder, Dollar General
Winston-Salem, NC
05.2018 - 04.2019
- Minimized financial errors by carefully counting drawers at beginning and end of each shift
- Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity
- Encouraged sales with effective training, monitoring, and motivational strategies
- Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points
- Trusted with deposits that ranged from 1,000 to 8,000 dollars.
Education
Bachelor of Science - Political Science
University of North Carolina At Charlotte
08.2019 - 05.2021
Skills
Public speakingLeadershipTime managementAdministrative experienceFilingSocial WorkCase ManagementComputer skills
Verbal and written communication
Relationship building
Certification
CPR
Interests
Policy Reform
Healthcare
Elder Law
Medicaid/Medicare
Disabled Community
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“The biggest risk is not taking any risk. In a world that is changing really quickly, the only strategy that is guaranteed to fail is not taking risks.”
Mark Zuckerberg
Timeline
Patient Advocate, Direct Care
Liberty Healthcare Management
09.2022 - Current
CPR
05-2022
Social Worker
Liberty Healthcare Management
08.2021 - 07.2022
Sales Associate
America's Best
07.2020 - 04.2021
Bachelor of Science - Political Science
University of North Carolina At Charlotte
08.2019 - 05.2021
Merchandiser/Stocker
Sam's Club
07.2019 - 05.2020
Administrative Assistant
Clear Cache Elites
03.2019 - 08.2022
Keyholder, Dollar General
05.2018 - 04.2019