Janiya Morris
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience. I am a very outgoing and energetic young professional, seeking a career that fits my professional skills and personality as well.
Overview
4
4
years of professional experience
Work History
Receptionist
Cella’s nail art studio
Houston, TX
10.2023 - Current
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified visitors' identification cards before allowing access to the building.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
Bagger
Burns bbq
Houston, TX
08.2022 - Current
- Assisted with stocking shelves when necessary.
- Checked expiration dates on food items prior to bagging them.
- Maintained cleanliness of checkout area including floors, counters, and shelves.
- Provided excellent customer service by answering questions about products and services.
- Bagged groceries for customers quickly and accurately.
- Greeted customers entering the store with a friendly attitude.
- Performed routine maintenance tasks such as sweeping floors, mopping up spills.
- Stacked items in bags to maximize space and prevent breakage.
- Greeted customers to build rapport and increase customer satisfaction.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Answered customer questions regarding products and store services.
- Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
Shift Leader
Miami Grill
Houston, TX
07.2021 - 05.2022
- Monitored employee performance and provided feedback for improvement.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Scheduled team members for shifts based on business needs and customer demand.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Stocker
Kroger
Houston, TX
02.2021 - 06.2021
- Arranged merchandise in an attractive manner to promote sales.
- Sorted returned merchandise for restocking or disposal.
- Processed returns quickly and accurately according to company policy.
- Ensured that all products were labeled properly before stocking the shelves.
- Recorded quantity, type and value of materials or items received.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Stocked shelves with newly arrived products.
- Greeted customers and retrieved requested products to drive satisfaction.
- Faced products on shelves and displays to meet company policies.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Education
High School Diploma -
North Shore Senior High School
Houston, TX05-2022
Skills
- Bookkeeping
- Data Entry
- Technical Support
- File Management
- Scheduling
- Greeting and Seating Clients
- Performance Improvement
- Scheduling appointments
- Positive and professional
- Customer service
- Friendly, positive attitude
References
Kyla was my manager - 346-574-4552
Ms el was my supervisor- 832-721-9477
Hayley -manager - 832-367-8422
Timeline
Receptionist
Cella’s nail art studio
10.2023 - Current
Bagger
Burns bbq
08.2022 - Current
Shift Leader
Miami Grill
07.2021 - 05.2022
Stocker
Kroger
02.2021 - 06.2021
High School Diploma -
North Shore Senior High School