Janiyah Aviles
Orlando
Summary
Dynamic sales associate with extensive experience at Old Navy, excelling in customer service and point-of-sale operations. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Recognized for training new team members and maintaining an organized work environment, ensuring seamless transactions and positive shopping experiences.
Overview
3
3
years of professional experience
Work History
Sales Associate
Old Navy
07.2023 - Current
- Greeting customers and offering assistance.
- Answering customer questions about products and services.
- Helping customers find products and making recommendations.
- Handling customer inquiries and resolving issues.
- Maintaining a positive and friendly attitude.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Described merchandise and explained use, operation and care.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processing sales transactions using a point-of-sale (POS) system.
- Handling cash, credit card, and other payment methods.
- Issuing receipts and refunds.
- Promoting sales and special offers.
- Suggesting related products or services (cross-selling).
- Maintaining a clean and organized work area.
- Restocking shelves and displays.
- Ensuring proper product presentation.
- Participating in inventory control procedures.
Customer Service Cashier
Target
Orlando
10.2021 - 06.2023
- Welcome customers and assist with any questions they may have.
- Accurately process payments (cash, credit, debit) and issue receipts.
- Maintain an organized, clean checkout area and manage daily housekeeping tasks.
- Provide product information and help customers locate specific items.
- Maintained cleanliness and presentation of stock room and production floor.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balance cash drawer at the end of each shift, ensuring accuracy.
- Assist with restocking shelves and arranging displays as needed.
- Contribute to team efforts by supporting other store areas as required.
Education
High School Diploma -
Wekiva High School
Orlando Fl05-2023
Skills
- Customer service
- Point of sale operation
- Cash handling
- Product knowledge
- Basic math skills
- Bagging and packing
- Communication skills
- Microsoft words
- Typing
Languages
English
Professional
Timeline
Sales Associate
Old Navy
07.2023 - Current
Customer Service Cashier
Target
10.2021 - 06.2023
High School Diploma -
Wekiva High School