Janiyah Green
Troup
Summary
I am a dedicated shift leader that cares for the customers' needs, upholds hospitality as well as upholding the standards in fast paced environments. I have expertise in workflow optimization, and am committed to enhancing team performance.
Overview
2
2
years of professional experience
Work History
Shift Leader
Chipotle Mexican Grill
Tyler
11.2024 - Current
- Managed staff scheduling to maximize labor efficiency during peak hours.
- Trained new team members on food safety and customer service protocols.
- Supervised daily food preparation and ensured quality standards were met.
- Implemented operational procedures to streamline workflow during busy shifts.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer concerns promptly to improve dining experience at the restaurant.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Cultivated positive relationships with customers through proactive engagement strategies.
- Assisted in troubleshooting escalated customer service issues.
- Coordinated inventory management to reduce waste and ensure supply availability.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Upheld company standards and compliance requirements for operations.
Education
Some College (No Degree) - Nursing
The University of Texas At Tyler
Tyler, TXSkills
- Staff scheduling
- Inventory management
- Operational procedures
- Food safety
- Workflow optimization
- Time management
- Staff supervision
- Customer service
- Client service
- Conflict resolution
- Strategic thinking
- Verbal communication
- Positive attitude
- Customer relationship management
Timeline
Shift Leader
Chipotle Mexican Grill
11.2024 - Current
Some College (No Degree) - Nursing
The University of Texas At Tyler