Janiyah Hawkins
Cross Roads,TX
Summary
Dedicated Customer Service Professional delivering exceptional service through strong organization and time management skills. Coordinated invoicing and billing activities while demonstrating adaptability and a strong work ethic. Thrived in unsupervised environments, quickly mastering new skills and embracing challenges.
Overview
4
4
years of professional experience
2028
2028
years of post-secondary education
Work History
Team Member Trainer
Dunkin' Donuts
Cross Roads, TX
01.2023 - 01.2026
- Trained new staff on store policies, customer interaction techniques, and merchandising standards to enhance team cohesion and support store performance.
- Provided exceptional customer service at Golden Triangle Mall, enhancing customer satisfaction and fostering customer loyalty through effective communication and problem-solving skills.
- Collaborated with team members to streamline store operations, respond to customer needs, and achieve sales targets through effective merchandising strategies during peak hours.
- Utilized strong time management and attention to detail to accurately process transactions, manage cash register operations, and handle daily sales reconciliation.
- Managed product inventory to maintain stock accuracy, ensure product freshness, and adhere to health and safety regulations.
Team Member
Burger King
Cross Roads, TX
07.2022 - 09.2022
- Provided fast, friendly customer service, enhancing customer experience in high-volume environment.
- Managed POS system during busy shifts, facilitating team operations and contributing to workflow and customer satisfaction.
- Aided food preparation, ensured order accuracy, and upheld cleanliness standards to support operational efficiency.
Team Member/Cashier
Firehouse Subs
Cross Roads, TX
06.2022 - 08.2022
- Collaborated with team to provide exceptional customer service, enhancing customer satisfaction in fast-paced environment.
- Managed cash register operations, accurately processing transactions and handling customer inquiries.
- Assisted in preparation and assembly of menu items, maintaining high quality standards for customer satisfaction.
- Maintained cleanliness and organization of workstations, promoting a safe and efficient workspace.
- Trained new staff, contributing to a supportive team atmosphere and seamless onboarding process.
Team Member
Popeye's
Cross Roads, TX
06.2022 - 08.2022
- Provided exceptional customer service at the point of sale, ensuring customer satisfaction and supporting omnichannel retail support to create a seamless shopping experience.
- Collaborated with team members to streamline store operations, ensuring timely transaction processing and effective inventory management.
- Assisted in training new staff on point of sale systems and safety procedures, enhancing team performance and operational workflow.
- Managed inventory levels and stocked supplies to enhance operational efficiency and support customer satisfaction.
- Adhered to safety protocols and performance standards, fostering a safe and efficient work environment.
Education
Medical Assistant-B - Clinical Medical Assistant
MedCerts
01.2025 - 03.2026
Insurance billing and coding -
Texas preparatory online school
Lewisville, TXSkills
- Restaurant experience
- Computer literacy
- Communication skills
- Time management
- Microsoft word
- Leadership
- Guest services
- Customer service
- Food service
Timeline
Medical Assistant-B - Clinical Medical Assistant
MedCerts
01.2025 - 03.2026
Team Member Trainer
Dunkin' Donuts
01.2023 - 01.2026
Team Member
Burger King
07.2022 - 09.2022
Team Member/Cashier
Firehouse Subs
06.2022 - 08.2022
Team Member
Popeye's
06.2022 - 08.2022
Insurance billing and coding -
Texas preparatory online school