Ja'Niyah Smith
Spring,TX
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Receptionist Clerk
Elements Massage
10.2023 - 02.2024
- Streamlined office operations by managing efficient scheduling and appointment coordination.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Boosted company image by providing friendly, professional service to all clients and customers.
- Improved efficiency in handling phone calls by implementing an effective call routing system.
- Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
Infant Teacher's Aide
Praying Angels Childcare
05.2023 - 08.2023
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Customer Service Representative
Amazing Lash Studio
01.2023 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Sales Associate
Gap Outlet
11.2022 - 01.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Retail Sales Associate
Nautica Store
01.2021 - 09.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Katy High School
Katy, TX05.2023
Skills
- Appointment Scheduling
- Document Preparation
- Basic accounting
- Calendar Management
- Data Entry
- Telephone skills
- Professional Demeanor
- Customer and client relations
Timeline
Receptionist Clerk
Elements Massage
10.2023 - 02.2024
Infant Teacher's Aide
Praying Angels Childcare
05.2023 - 08.2023
Customer Service Representative
Amazing Lash Studio
01.2023 - 03.2023
Retail Sales Associate
Gap Outlet
11.2022 - 01.2023
Retail Sales Associate
Nautica Store
01.2021 - 09.2021
High School Diploma -
Katy High School