Ja’Niyah Wright
Brandon,FL
Summary
Front Desk Agent I have at least 1 year experience as a agent at a hotel with plenty of customer service experience working with customers in any field is customer service i have a very good attitude,good communication skills ,I am a people person as well i love to see customers with a smile on their face that make me feel good knowing I done something to please them. I am very enthusiastic,self -motivated,reliable responsible and very hard working person as well. I adapt very well to any job that comes my way I have alot of volunteer experience as well. I started out doing volunteer work till I was able to get my feet into a job.I am able to work very well under pressure.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Best Western Hotel
Lakeland, FL
01.2022 - 12.2023
- Answered telephones, greet visitors, answer questions and direct them to the right locations.
- Greeted incoming guests warmly, give room keys shared information on policies and amenities of the hotel.
- Handling payments, processing and provided customers with receipts.
- Received incoming calls on making reservations for their stay.
- Making customers feel welcome!!
- Providing guest with a commentary water
Education
High School Diploma -
Riverview High School
Riverview, FL05-2025
Skills
- Guest amenities
- Guest Relations
- Credit and cash payments
- Room assignments
- Customer Service
- Guest Services
- Hospitality services
- Reservations
References
References available upon request.
Timeline
Front Desk Agent
Best Western Hotel
01.2022 - 12.2023
High School Diploma -
Riverview High School