Janiyah Anderson
Santa Rosa,CA
Summary
Dynamic professional with a proven track record at John Stewart Agency, excelling in leveraging interpersonal communication and lease administration to surpass leasing targets. Skilled in customer service and property management, adept at enhancing tenant satisfaction and streamlining operational efficiency. Demonstrates a strong ability to resolve complex issues, ensuring quality standards are consistently met.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Assistant
John Stewart Agency
Suisun, CA
03.2024 - Current
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Processed applications for prospective tenants and conducted background checks.
- Maintained accurate records of tenant contracts, leases, and payments.
- Encouraged prospective tenants to fill out applications after property tours.
- Escalated critical issues to property manager to deliver immediate resolution.
- Created marketing materials such as flyers and brochures to advertise rental properties.
- Managed and oversaw operations, maintenance and administration of properties.
Production Associate
Tesla
Fremont, CA
08.2022 - 08.2023
- Examined final products for conformance with quality and design standards.
- Utilized hand and power tools for operational tasks.
- Monitored and adjusted production processes to ensure quality standards were met.
Customer Service Representative
Taco Bell
Santa Rosa, CA
08.2018 - 03.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
Education
Certificate - Real Estate
CES Real Estate School
San Pablo, CA08-2023
High School Diploma -
Freedom High School
Oakley06-2020
Skills
- Fair Housing laws
- Interpersonal communication
- Customer service
- Problem solving
- Project Management
- Quality Management
- Production Support
- Lease administration
- Sales experience
- Prospect qualification
- Follow-up coordination
- Document preparation
- Property inspections
- Real estate
- Property tour coordination
Certification
- Legal Aspects of Real Estate Certificate
- Real Estate Principles Certificate
- Real Estate Practice Certificate
Timeline
Leasing Assistant
John Stewart Agency
03.2024 - Current
Production Associate
Tesla
08.2022 - 08.2023
Customer Service Representative
Taco Bell
08.2018 - 03.2020
Certificate - Real Estate
CES Real Estate School
High School Diploma -
Freedom High School
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