JAN LE-Flores
San Diego,CA
Summary
Senior client and program leader with 15+ years of experience delivering live events, promotions, roadshows, and client-led marketing programs across agency and corporate environments. Specializes in end-to-end execution — managing timelines, budgets, vendors, and stakeholder communication to ensure seamless delivery. Utilizes in-depth knowledge to deliver customized marketing strategies and achieve business goals. Track record of fostering collaborative environments and driving successful outcomes.
Overview
2026
2026
years of professional experience
Work History
Agency Relationship Account Director
Free 2 Travel - USA
01.2024 - Current
- Serve as senior client contact overseeing end-to-end delivery of experiential programs, promotions, and live initiatives
- Manage project timelines, budgets, invoicing, and vendor coordination to ensure seamless execution
- Collaborate with internal teams and external partners to align resources and execution plans
- Provide proactive problem-solving and clear communication throughout program delivery
- Maintain long-term client relationships through consistent, high-quality execution
- On-ground management of logistical management for events
- Led strategic account management initiatives, enhancing client relationships and driving retention.
Senior Account Manager
Free 2 Travel - Australia
01.2002 - 01.2024
- Led delivery of client-facing experiential programs, promotions, and live events over long-term agency partnerships
- Owned budgets, forecasts, invoicing, and financial performance across multiple initiatives
- Coordinated vendors, venues, agencies, and internal stakeholders to support live execution
- Supported on-site event logistics and operational execution when required
- Managed and mentored junior staff to ensure consistency and service standards
- Partnered closely with senior leadership on operational planning and client delivery
Business Operations & Marketing Coordinator
Curve Securities
01.2022 - 01.2022
- Coordinated corporate events, marketing roadshows, and virtual webinars
- Supported event logistics, timelines, and vendor coordination
- Managed relationships with branding, design, and marketing partners
Marketing Coordinator – Paid Media & Premium Acquisition
American Express
2021 - Dec2021
- Development and implementation of acquisition marketing activity across
multiple Digital channels. - Development of new creative assets across Digital channels through effective agency management.
- Management and implementation of Digital activity including landing page development, media ad tracking, URL management, liaising with Tech team to ensure flawless execution.
- Analysis and reporting of campaign activity, including developing insights to improve future activities.
- Liaising with central teams, vendors and other internal teams to influence, gain alignment and drive acquisition initiatives.
Marketing Coordinator - Premium Acquisition
American Express
2017 - 2019
- Ownership and managing the full Expression of Interest journey for Centurion Acquisition.
- Deliver acquisition plan on a monthly basis.
- Working to optimize the overall process in consultation with key stakeholders.
- Local project management support and influencer for initiatives involving
capabilities and channel enhancement. - Assist with any additional ad-hoc tasks to support the wider Centurion and
Platinum Acquisition program. - Manage and ownership of Direct Mail campaign
Relationship Manager - Centurion
American Express
2015 - 2017
- Provide expert consultation and advice on top destinations around the world.
- Create memorable travel experience for Centurion Members.
- Being accountable and following up on travel quotes to ensure Centurion
Members needs are met. - Manage and develop relationships with travel suppliers.
- Match products and services to meet members needs and exceed their
expectations. - Serving as a destination concierge who have up-to-date insider knowledge and secure access to exclusive local hot spots.
- Manage a portfolio of high valued card members.
Education
Diploma - Events Management
TAFE NSW
Sydney12.2005
Skills
- Experiential Program Execution
- Live Events & Brand Experiences
- Client & Stakeholder Management
- Project & Program Management
- Budget Management & Invoicing
- Vendor & Partner Coordination
- Event Logistics & Timelines
- On-Site Event Execution Support
- Agency & Cross-Functional Collaboration
Timeline
Agency Relationship Account Director
Free 2 Travel - USA
01.2024 - Current
Business Operations & Marketing Coordinator
Curve Securities
01.2022 - 01.2022
Senior Account Manager
Free 2 Travel - Australia
01.2002 - 01.2024
Marketing Coordinator – Paid Media & Premium Acquisition
American Express
2021 - Dec2021
Marketing Coordinator - Premium Acquisition
American Express
2017 - 2019
Relationship Manager - Centurion
American Express
2015 - 2017
Diploma - Events Management
TAFE NSW