Janna Hand
Sales/Consultant-Senior Healthcare
Spring,Texas
Summary
Successful inside Sales Consultant, skilled at increasing revenue, maximizing positive relationships and optimizing all around efficiency. Expert in customer relationship building and managing. Adept at upselling with consideration to client needs. Trained in conflict resolution, trouble shooting and advanced sales techniques.
Overview
8
8
years of professional experience
Work History
Medication Management Consultant
Greenpath Pharmacy
Kingwood, TX
05.2022 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Account Manager, Inside Sales-Remote
VRX Network
Spring
10.2020 - 10.2022
- Managed customers' questions and issues regarding pharmacy services and packaging.
- Used Zoom and Uber-conference with traditional telephone approaches to generate sales leads.
- Managed and recorded leads from outbound telephone marketing and closed new accounts using strategic sales process.
- Developed highly profitable pipeline based on multiple sales penetration techniques and CRM software to maintain detailed contact log and account records.
- Managed friendly, positive and professional customer interactions.
Pharmacy Technician Trainee
Tomball Healthmart
Tomball
10.2019 - 10.2020
- Communicated with patients to collect information about prescriptions arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers.
- Collected co-payments or full payments from customers.
- Coordinated delivery operation for individual patients, Assisted Livings and Hospice companies.
Community Relations Director
Village Green Alzheimer's Care Homes
Conroe
01.2019 - 07.2019
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Planned and executed internal and external marketing events.
- Assembled and coordinated marketing materials to hand deliver
- Marketed strategic sources to generate new business and gain referrals.
Marketing Senior Advocate
Harmony Assisted Living Conroe, Tx
Conroe
07.2018 - 12.2018
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Marketed territories to include: Conroe, The Woodlands, Spring, Tomball, Cypress, Kingwood and Humble.
- Determined optimal targets and spread awareness to generate new referrals for brand new business.
- Coordinated with social media and other vendors to launch events.
- Increased credibility and client awareness by developing marketing collateral
Client Care Coordinator
Amada Senior Care
The Woodlands
12.2015 - 08.2018
- Managed Caregiver/Client relationships and developed interventions for improvement.
- Coordinated scheduling for 100 caregivers and 50 clients to generate residual revenue.
- Fielded calls on weekends to avoid and prevent any gaps in scheduling.
- Coordinated Placement for clients and outside leads
- Continually maintained and improved company's reputation and positive image by attending marketing events.
Education
Bachelor of Science - Health Sciences
Eastern Illinois University
Charleston, ILNursing
Harper Community College
Palatine, ILSkills
- Staff Supervision
- Brand Awareness
- Client Base Retention
- Sales/Consulting
- Health Education
- Inside and Outside Sales
- Networking Events
- Team Recruiting
- Account Management
- Customer Service and Counseling
- Scheduling and Troubleshooting
- Client Assessment/Care Coordination
Additional Information
- Melissa Persia mpersia@vrxnetwork.com mobile: (908)-546-8611
- David Yousenasna david@tomballhealthmart.com mobile: (832)-978-3273
- Carmen Loor carzitalc@yahoo.com mobile: (832)-403-1179
Timeline
Medication Management Consultant
Greenpath Pharmacy
05.2022 - Current
Account Manager, Inside Sales-Remote
VRX Network
10.2020 - 10.2022
Pharmacy Technician Trainee
Tomball Healthmart
10.2019 - 10.2020
Community Relations Director
Village Green Alzheimer's Care Homes
01.2019 - 07.2019
Marketing Senior Advocate
Harmony Assisted Living Conroe, Tx
07.2018 - 12.2018
Client Care Coordinator
Amada Senior Care
12.2015 - 08.2018
Bachelor of Science - Health Sciences
Eastern Illinois University
Nursing
Harper Community College
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