Janna Menefee
Grady,AL
Overview
12
12
years of professional experience
Work History
Office Assistant
Sleep Disorders Medicine
06.2016 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
CSR
Trojan Home Medical
01.2012 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Education
Associate of Science - General Education
Troy University Montgomery
Montgomery, AL05.2012
Skills
- Clerical Support
- Data Entry
- Customer Service
- Issue Resolution
- Administrative Support
- Appointment Scheduling
- Organizing and Categorizing
Timeline
Office Assistant
Sleep Disorders Medicine
06.2016 - Current
CSR
Trojan Home Medical
01.2012 - 07.2015
Associate of Science - General Education
Troy University Montgomery
Similar Profiles
Geraldine G. ReyesGeraldine G. Reyes
Medical Office Assistant at Internal Medicine, Sleep Disorders SpecialistMedical Office Assistant at Internal Medicine, Sleep Disorders Specialist
Eva ReinkeEva Reinke
Certified Acute Care Nurse Practitioner at Pulmonary, Critical Care and Sleep Disorders, PACertified Acute Care Nurse Practitioner at Pulmonary, Critical Care and Sleep Disorders, PA
Subhash Chandra JoshiSubhash Chandra Joshi
Registrar - Respiratory Medicine at Bangalore Institute of Respiratory Diseases and Sleep DisordersRegistrar - Respiratory Medicine at Bangalore Institute of Respiratory Diseases and Sleep Disorders
Anautica JohnsonAnautica Johnson
Temporary Clerk at State of Alabama Dept of CommerceTemporary Clerk at State of Alabama Dept of Commerce
Joshua LumleyJoshua Lumley
Warehouse Supervisor at Xerox Business SolutionsWarehouse Supervisor at Xerox Business Solutions