Janna Menefee
Grady,AL
Overview
12
12
years of professional experience
Work History
Office Assistant
Sleep Disorders Medicine
Montgomery, AL
06.2016 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
CSR
Trojan Home Medical
Troy, AL
01.2012 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Education
Associate of Science - General Education
Troy University Montgomery
Montgomery, AL05.2012
Skills
- Clerical Support
- Data Entry
- Customer Service
- Issue Resolution
- Administrative Support
- Appointment Scheduling
- Organizing and Categorizing
Timeline
Office Assistant
Sleep Disorders Medicine
06.2016 - Current
CSR
Trojan Home Medical
01.2012 - 07.2015
Associate of Science - General Education
Troy University Montgomery