Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

Janna Omar

Depop
Tempe,AZ
3
Languages
1
Certification
2
years of professional experience
Hospital Front Desk Receptionist supporting 21+ patient and guest check-ins per shift, guiding 16+ people per shift to rooms, departments, and the pharmacy, and discharge coordination in a hospital setting. Manages patient information, 5–9 wheelchair transports per week, and clean front-desk workflows while greeting guests with calm, service-based communication. Builds a welcoming point of entry for patients and families and keeps daily flow organized.

Work History

Hospital Front Desk Receptionist

6 Months
Banner Health Desert Medical Center | 02.2026 - Current
  • I volunteer on a weekly basis as a front desk receptionist at Banner Desert Medical Center. Each shift is a minimum of 4 hours, with a one hundred volunteer hour commitment. Greet and welcome guests/visitors and assist them in checking into the hospital or with a patient, while upholding the values of Banner Health. Trained to interact with Banner's customers, maintain relationships with others in the same work environment, and maintain the standards required for volunteering, such as protecting patient information. Have experience in discharging patients and providing any assistance they need, which includes transporting them with wheelchairs or taking them to the pharmacy. Learned the proper procedures for ensuring a clean environment, materials, and wheelchairs. Served as a guide for visitors by escorting them to patient rooms and familiarizing them with the hospital.
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly.
  • Maintained accurate patient records within electronic health record (EHR) systems, ensuring data integrity.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Shadowing Student

1 Year 11 Months
Tempe Dental | 09.2024 - Current
  • Shadowing consistently at Tempe Dental alongside the head dentist and the clinic's owner. Spent full workdays observing and shadowing the head dentist, as well as the dental hygienists. I oversaw several procedures and the work ethic of working in the dental field. Gained knowledge through vigorous note-taking and asking questions of the dentist and hygienists. Has the ability to interact with the patients, calling them to the room and preparing them with proper safety equipment. Learned sterilization techniques and assisted in room preparation.
  • Observed and documented daily operations to enhance understanding of workflows.
  • Assisted in coordinating tasks among team members to improve efficiency.
  • Engaged with staff to gather insights on process improvements and best practices.

Mentor

1 Year 9 Months
Chandler Preparatory Academy | 08.2024 - 05.2026
  • Chandler Preparatory Academy's teacher-led mentoring program that assists new Chandler Prep middle school students with their academic careers and sets them on a successful and enjoyable path for high school. Meet with our mentee once every other week for 45 minutes, helping them with homework, giving them advice, and ensuring they can meet their academic goals.
  • Developed individualized mentorship plans to enhance student engagement and achievement.
  • Guided students in academic and personal development, fostering a supportive learning environment.
  • Evaluated student progress through regular assessments and provided constructive feedback for improvement.
  • Organized school-wide events promoting mentorship opportunities and building community among students and staff.

Founder/Management of Online Business

1 Year 3 Months
Depop | 05.2025 - Current
  • Self-operated a successful online shop, specializing in selling clothes. I managed all sales, marketing, and customer interaction.
  • Self-employed in online retail
  • Developed and implemented marketing strategies that increased brand visibility and marketplace activity.

Education

High School Diploma

Great Hearts Academies - Chandler Preparatory Academy | Chandler | 05-2026

Class of 2026

  • 3.7 GPA
  • Titan Leadership Council Member
  • Yearbook Club Member
  • Chandler Preparatory Tribune Member
  • Elected Captain of Varsity Soccer
  • Cum Laude graduate
  • Thesis: Individual vs Collective: Defining Morality

Skills

Active listening
Time management
Writing
Monitoring
Customer and personal service
Patient intake
Appointment scheduling
Front desk reception
HIPAA compliance
Insurance verification
Electronic health records
Patient registration
CPR certification

Accomplishments

  • Achieved a Certificate of Leadership by effectively helping with Chandler Preparatory Academy's Mentoring Program and completing 25 hours of service.

Certification

  • Certificate of Leadership
  • January 23, 2025
  • Awarded a Certificate of Leadership for the time dedicated, commitment, service, and leadership as a Mentor at Chandler Preparatory Academy.

Languages

English
Native or Bilingual
Arabic
Limited Working
Spanish
Elementary

Timeline

Hospital Front Desk Receptionist

Banner Health Desert Medical Center
02.2026 - CurrentRead More

Founder/Management of Online Business

Depop
05.2025 - CurrentRead More

Shadowing Student

Tempe Dental
09.2024 - CurrentRead More

Mentor

Chandler Preparatory Academy
08.2024 - 05.2026Read More

Great Hearts Academies - Chandler Preparatory Academy

High School Diploma
Read More
Janna Omar