Janna Simmons
Los Angeles,CA
Summary
Dynamic and results-oriented professional with extensive experience in retail environments, notably with W.E Technology. Excelled in customer service and problem-solving, significantly enhancing customer satisfaction and store efficiency. Demonstrated exceptional teamwork, collaboration, and time management skills. Proven ability to adapt to flexible schedules and manage inventory effectively, ensuring optimal stock levels and store presentation.
Overview
4
4
years of professional experience
Work History
Sales Associate
W.E Technology
01.2023 - 06.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Overnight Stocker
Walmart
05.2020 - 11.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
North Springs High School
Roswell, GA05.2001
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Stocking and Receiving
- Professional Demeanor
- Display Setup
Timeline
Sales Associate
W.E Technology
01.2023 - 06.2024
Overnight Stocker
Walmart
05.2020 - 11.2023
North Springs High School