Jannae Figeroux
Brooklyn
Summary
Dynamic customer service professional with extensive experience at GSS Security Services, excelling in package tracking and special requests assistance. Known for exceptional communication and organizational skills, I consistently exceed guest expectations, ensuring a memorable experience. Proven ability to train staff and enhance service delivery in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Concierge
GSS Security Services
Brooklyn
11.2022 - Current
- Assisted guests with special requests, including floral arrangements and room decorations.
- Ensured compliance with all hotel safety and security policies.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Cashier/ Prep
Wing Stop
Brooklyn
11.2021 - 03.2022
- Greet Customers and ring up food orders
- Track and record daily inventory
- Prep food items used for shift
- Run food from prep area to Customers
- Break down kitchen used items for closing
- Wash Dishes and clean work areas for the next day
Sales Associate
Zara
New York
08.2021 - 12.2021
- Stocked and replenished merchandise when necessary
- Met and greeted each customer that walked through the door to ensure an above satisfactory shopping experience
- Assisted customers in making selections and provided feedback on color and pattern choices
Mover
Metro Moving Company
New York
06.2019 - 09.2019
- Handled client property safely and efficiently
- Loaded, unpacked, and packed items, disassembled and assembled furniture for customers
- Created inventories and records of the furniture, material and supplies received for delivery
- Delivered and made sure that each delivery was accounted for
- Interacted with customers; handled billing, questions, and concerns to ensure expectations were exceeded
Waitress
Shias
New York
06.2018 - 05.2019
- Checked on customers to ensure that they enjoyed their meals and took action to correct any problems
- Greeted guests in a pleasant and courteous manner
- Cleaned and organized eating, service, and kitchen areas
- Explained various dishes on the menu to customers and made menu recommendations if desired
Skills
- Package tracking
- Special requests assistance
- Customer service
- Local knowledge
- Organizational skills
- Communication skills
Timeline
Concierge
GSS Security Services
11.2022 - Current
Cashier/ Prep
Wing Stop
11.2021 - 03.2022
Sales Associate
Zara
08.2021 - 12.2021
Mover
Metro Moving Company
06.2019 - 09.2019
Waitress
Shias
06.2018 - 05.2019