Debra Sinclair
Washington,DC
Summary
Skilled in delivering high-quality customer service by identifying and addressing the needs of guests/residents swiftly and effectively. Managed lobby areas through routine inspections, ensuring a clean and pleasant atmosphere for residents. Successfully organizing packages tracking systems, contributing to operational efficiency while adhering to safety compliance protocols. Engaged with residents and guests, responding to inquiries about amenities and local attractions to enhance their experience.
Overview
2026
2026
years of professional experience
Work History
Concierge
Comstock/Park X
Reston , Virginia
04.2022 - Current
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Greeted residents and answered their inquiries regarding amenities, and local attractions.
- Acknowledged and greeting residents and there guests entering or leaving building, promoting pleasant environment.
- Completed day-to-day duties accurately and efficiently. Monitoring surveillance cameras throughout the building.
Guest Service Representative
Washington Nationals
Washington , DC
03.2016 - Current
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face
- Assisted guests with check-ins and check-outs in a timely manner.
Maintenance Cleaner
Hands On LLC
Rockville , MD
05.2020 - 09.2022
- Cleaned air conditioning units to ensure proper functioning.
- Provided assistance to other departments when needed.
- Cleaned up after events held at facility.
- Stocked shelves with necessary items for use by staff members.
- Dusted furniture, fixtures, windowsills and other surfaces using appropriate cleaning products.
- Reported any maintenance issues to supervisor for repair.
- Ensured that all spills were promptly cleaned up.
- Organized storage rooms on a regular basis to ensure optimal space utilization.
- Washed walls and woodwork with a damp cloth or mop.
- Replenished restroom supplies like paper towels, soaps.
- Emptied garbage cans and disposed of trash in designated areas.
- Cleaned bathrooms, replenishing supplies such as soap, toilet tissue and paper towels.
- Maintained janitorial equipment in good working order.
- Checked the cleanliness of restroom stalls, sinks and showers regularly.
- Cleaned carpets using vacuum cleaner or carpet shampooer. Clean metro transit buses.
Housekeeping Room Attendant
J & J Motel
Washington, DC
06.2013 - 08.2019
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Communicated effectively with team members about daily assignments and task progress.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replaced dirty linens with clean items according to established standards of quality control.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Kept up-to-date records of items cleaned in each room.
- Followed safety procedures when using chemical cleaners and power equipment.
- Inspected all assigned rooms upon completion of cleaning duties.
Housekeeping Room Attendant
J & J Motel
Washington , DC
Education
High School Diploma -
McKinley Senior High School
Washington DC 06-1984
Skills
- Customer service
- Package tracking
- Safety compliance
- Lobby management
Timeline
Concierge
Comstock/Park X
04.2022 - Current
Maintenance Cleaner
Hands On LLC
05.2020 - 09.2022
Guest Service Representative
Washington Nationals
03.2016 - Current
Housekeeping Room Attendant
J & J Motel
06.2013 - 08.2019
Housekeeping Room Attendant
J & J Motel
High School Diploma -
McKinley Senior High School