Jannay Hansen
Orlando
Summary
Dynamic store manager with a proven track record , excelling in leadership and customer relations. Expert in coaching and team management, achieving sales targets and streamlining inventory processes. Skilled in problem-solving and multitasking, consistently exceeding goals and enhancing customer satisfaction. Proficient in cash handling and metric training.
Overview
10
10
years of professional experience
Work History
Store Manager
Tmoblie
02.2021 - Current
- Manage all daily store operations: opening/closing procedures, cash and POS transactions, inventory, merchandising, store appearance, etc.
- Lead, train, schedule, and supervise the sales team (Sales Advocates or associates). Hiring, onboarding, coaching, and development of staff are part of the job.
- Drive sales goals: meet or exceed targets for device sales, accessories, service plans, rate plans, add-ons, retention, etc.
- Provide strong customer service — assess customers’ needs, help them choose devices/plans, answer questions, assist with returns or technical/service issues.
- Maintain store standards: inventory control, product placement and displays, cleanliness, stock levels, compliance with company policies and security procedures.
- Handle administrative tasks: sales paperwork, payments, contracts/warranties, cash drawer management, record-keeping, deposit handling.
Store Manager
Cricket Wireless
02.2020 - 01.2021
- Manage all daily store operations: opening/closing procedures, cash and POS transactions, inventory, merchandising, store appearance, etc.
- Lead, train, schedule, and supervise the sales team (Sales Advocates or associates). Hiring, onboarding, coaching, and development of staff are part of the job.
- Drive sales goals: meet or exceed targets for device sales, accessories, service plans, rate plans, add-ons, retention, etc.
- Provide strong customer service — assess customers’ needs, help them choose devices/plans, answer questions, assist with returns or technical/service issues.
- Maintain store standards: inventory control, product placement and displays, cleanliness, stock levels, compliance with company policies and security procedures.
- Handle administrative tasks: sales paperwork, payments, contracts/warranties, cash drawer management, record-keeping, deposit handling.
Store Manager
Verizon Wireless
09.2019 - 02.2020
- Led team in achieving sales targets through effective coaching and performance management.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Developed staff training programs enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and stock levels.
Sales Associate
Cricket Wireless
11.2016 - 04.2019
- Assisted customers with product selection and service inquiries to enhance overall satisfaction.
- Maintained knowledge of current promotions and offerings to effectively communicate value propositions.
- Processed transactions accurately using point-of-sale systems, ensuring swift customer service delivery.
- Collaborated with team members to achieve sales targets and improve store performance.
Hostess
Applebees
02.2016 - 11.2017
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system, ensuring efficient table turnover and guest satisfaction.
- Collaborated with kitchen staff to communicate wait times and special requests effectively.
- Assisted in training new team members, fostering a collaborative work environment.
Education
Associate of Science -
Southern Technical College
Orlando 05.2021
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service
- Hiring/ training
- Cash handling
- Metric training
- Leadership / team management
- Delegating tasks
- Goal exceeding
- Coaching
- Scheduling
- Retail flexibility
Languages
Spanish
Full Professional
Timeline
Store Manager
Tmoblie
02.2021 - Current
Store Manager
Cricket Wireless
02.2020 - 01.2021
Store Manager
Verizon Wireless
09.2019 - 02.2020
Sales Associate
Cricket Wireless
11.2016 - 04.2019
Hostess
Applebees
02.2016 - 11.2017
Associate of Science -
Southern Technical College