Jannay Hansen
Orlando
Summary
Dynamic store manager with a proven track record , excelling in leadership and customer relations. Expert in coaching and team management, achieving sales targets and streamlining inventory processes. Skilled in problem-solving and multitasking, consistently exceeding goals and enhancing customer satisfaction. Proficient in cash handling and metric training.
Overview
10
10
years of professional experience
Work History
Store Manager
Tmoblie
Orlando, FL
02.2021 - Current
- Manage all daily store operations: opening/closing procedures, cash and POS transactions, inventory, merchandising, store appearance, etc.
- Lead, train, schedule, and supervise the sales team (Sales Advocates or associates). Hiring, onboarding, coaching, and development of staff are part of the job.
- Drive sales goals: meet or exceed targets for device sales, accessories, service plans, rate plans, add-ons, retention, etc.
- Provide strong customer service — assess customers’ needs, help them choose devices/plans, answer questions, assist with returns or technical/service issues.
- Maintain store standards: inventory control, product placement and displays, cleanliness, stock levels, compliance with company policies and security procedures.
- Handle administrative tasks: sales paperwork, payments, contracts/warranties, cash drawer management, record-keeping, deposit handling.
Store Manager
Cricket Wireless
Orlando, FL
02.2020 - 01.2021
- Manage all daily store operations: opening/closing procedures, cash and POS transactions, inventory, merchandising, store appearance, etc.
- Lead, train, schedule, and supervise the sales team (Sales Advocates or associates). Hiring, onboarding, coaching, and development of staff are part of the job.
- Drive sales goals: meet or exceed targets for device sales, accessories, service plans, rate plans, add-ons, retention, etc.
- Provide strong customer service — assess customers’ needs, help them choose devices/plans, answer questions, assist with returns or technical/service issues.
- Maintain store standards: inventory control, product placement and displays, cleanliness, stock levels, compliance with company policies and security procedures.
- Handle administrative tasks: sales paperwork, payments, contracts/warranties, cash drawer management, record-keeping, deposit handling.
Store Manager
Verizon Wireless
Orlando, FL
09.2019 - 02.2020
- Led team in achieving sales targets through effective coaching and performance management.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Developed staff training programs enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and stock levels.
Sales Associate
Cricket Wireless
Kissimmee, FL
11.2016 - 04.2019
- Assisted customers with product selection and service inquiries to enhance overall satisfaction.
- Maintained knowledge of current promotions and offerings to effectively communicate value propositions.
- Processed transactions accurately using point-of-sale systems, ensuring swift customer service delivery.
- Collaborated with team members to achieve sales targets and improve store performance.
Hostess
Applebees
New York, NY
02.2016 - 11.2017
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system, ensuring efficient table turnover and guest satisfaction.
- Collaborated with kitchen staff to communicate wait times and special requests effectively.
- Assisted in training new team members, fostering a collaborative work environment.
Education
Associate of Science -
Southern Technical College
Orlando 05.2021
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service
- Hiring/ training
- Cash handling
- Metric training
- Leadership / team management
- Delegating tasks
- Goal exceeding
- Coaching
- Scheduling
- Retail flexibility
Languages
Spanish
Full Professional
Timeline
Store Manager
Tmoblie
02.2021 - Current
Store Manager
Cricket Wireless
02.2020 - 01.2021
Store Manager
Verizon Wireless
09.2019 - 02.2020
Sales Associate
Cricket Wireless
11.2016 - 04.2019
Hostess
Applebees
02.2016 - 11.2017
Associate of Science -
Southern Technical College