Jannet Habbi
Warren
Summary
Detail-oriented and results-driven Human Resources professional with extensive experience across all HR functions. Skilled in managing employee relations, implementing HR policies, conducting workplace investigations, and improving organizational performance. Proven ability to ensure legal compliance, enhance workplace culture, and provide strategic HR initiatives.
Overview
11
11
years of professional experience
Work History
Human Resources Generalist
Trion
Troy
03.2023 - Current
- Collaborate with leadership to assess, update, and improve HR policies to ensure alignment with company goals and legal requirements.
- Manage sensitive employee records and maintained confidentiality of personal and employment information.
- Conduct workplace investigations and collaborated with the legal team to resolve complaints related to harassment, discrimination, and employee grievances.
- Oversee background checks, verification of employment, and responded to subpoenas.
- Assist with onboarding new employees, prepared documentation, and coordinated orientation sessions.
- Support performance management initiatives, including coaching leadership and fostering a positive workplace culture.
- Process and respond to unemployment claims, ensuring compliance with state and federal regulations.
- Process and respond to employment verification requests from external agencies, ensuring timely and accurate information.
Human Resources Coordinator/ Front Desk
All About Orthodontics
Warren
04.2021 - 03.2023
- Managed employee data in HRIS, ensuring accurate updates regarding new hires, benefits, and payroll.
- Directed full-cycle recruitment, from job postings to candidate selection and onboarding.
- Administered payroll and timekeeping systems, ensuring timely and accurate processing of employee compensation.
- Developed job descriptions and managed staffing processes while ensuring compliance with labor laws.
- Trained new employees on company policies, customer service standards, and operational procedures.
- Processed patient payments, including co-pays, outstanding balances, and insurance claims.
- Greeted and assisted patients upon arrival, creating a welcoming and professional atmosphere.
- Managed patient appointments by scheduling, rescheduling, and confirming appointments via phone, email, and in-person.
- Answered multi-line phone system, directing calls and addressing patient inquiries about treatments, appointments, and insurance coverage.
- Collected and verified patient insurance information, ensuring accuracy for billing purposes.
- Verified insurance eligibility and benefits for orthodontic procedures and communicated coverage details to patients.
Associate Trainer/Cashier
Panera Bread
Troy
08.2015 - 03.2021
- Delivered training sessions to new hires on operational procedures, customer service, and problem resolution.
- Monitored trainee performance and provided feedback to ensure effective knowledge transfer.
- Conducted assessments to evaluate the effectiveness of training programs.
- Managed administrative duties related to training programs and assisted in managing front and back-house operations.
- Operated cash registers, processed customer transactions accurately, and handled cash, credit, and debit payments.
- Provided high-quality customer service by assisting with menu inquiries, making recommendations, and ensuring customer satisfaction.
- Balanced cash drawers at the end of shifts, ensuring accurate reporting of all sales and deposits.
- Ensured cleanliness and organization of the front-of-house area, including customer seating and condiment stations.
- Addressed customer complaints or concerns in a calm and professional manner, escalating issues as needed.
- Assisted in maintaining inventory and stocking supplies, ensuring items were available for customers and team members.
Education
Bachelor of Science - Human Resources
Oakland University
Skills
- Employee Relations & Conflict Resolution
- HR Policies & Legal Compliance
- Recruitment & Talent Acquisition
- Strategic HR Planning
- Performance Management & Optimization
- Workplace Investigations & Background Checks
- Onboarding & Employee Training
- Drug Screening & Compliance
- Leadership Coaching & Development
- HRIS Systems (ADP, Workday)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Analysis & Reporting
Timeline
Human Resources Generalist
Trion
03.2023 - Current
Human Resources Coordinator/ Front Desk
All About Orthodontics
04.2021 - 03.2023
Associate Trainer/Cashier
Panera Bread
08.2015 - 03.2021
Bachelor of Science - Human Resources
Oakland University