Jannette Martinez
Inglewood,CA
Summary
Dynamic Territory Sales Manager focused on devising sales strategies and leading teams to generate new business. Offering 20 years of experience managing sales cycles and establishing robust client bases. Skillful in introducing new products and managing profitable customer relationships.
Overview
17
17
years of professional experience
Work History
Senior Account Executive
Global Payments
12.2024 - Current
- Assisted merchants in selecting optimal payment solutions, resulting in increased sales volume.
- Implemented process improvements, significantly reducing chargeback rates for clients'' businesses.
- Streamlined payment processing for clients by implementing efficient transaction procedures.
- Managed high-volume portfolios, effectively balancing workload while maintaining strong client relationships.
- Prepared pricing agreements and contracts to close sales.
- Serviced existing accounts on regular basis to maximize revenue.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Networked at events and by phone to expand business profits and revenues.
- Prospected new sales leads from directories, referrals and partners.
Territory Manager
Emida Technologies
12.2022 - 12.2024
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Territory Sales Manager
Premium Retail Services Inc
10.2021 - 09.2022
- Discovered sales opportunities by showcasing products and services to interested clients.
- Boosted division performance by maximizing territory customer base and profit percentages
- Developed and implemented new sales strategies to update product lines.
- Researched and analyzed data and reports to identify trends and optimal sales strategies.
- Managed expenses and time to maximize productivity.
- Trained staff members on effective sales techniques, boosting individual and group goal attainment.
- Led, coached and developed employees to achieve sales goals.
- Guided sales employees in improving presentations, negotiating skills and customer service strategies.
- Presented products and services to prospective customers.
- Trained team members on customer service strategies and techniques.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Kept labor costs and metrics within preset departmental budgets.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
Sales Manager
T-Mobile
03.2021 - 09.2021
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented new sales strategies to update product lines.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Prepared sales production reports for senior management.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Store Manager
Sprint
07.2018 - 01.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
AT&T Wireless
02.2008 - 06.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
Master of Business Administration - Business Administration And Management
Antioch University
06.2013
Skills
- Customer Service
- Problem-Solving
- Verbal and Written Communication
- Time Management
- Staff Training and Development
- Solution Selling
- Customer Complaint Resolution
- Team Recruiting and Onboarding
- Performance Management
- Sales Projections
- Territory and Account Management
- Operating Procedures and Policies
- Sales Records Management
- Salesforce Software
- Networking Events
- Performance Evaluations
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Senior Account Executive
Global Payments
12.2024 - Current
Territory Manager
Emida Technologies
12.2022 - 12.2024
Territory Sales Manager
Premium Retail Services Inc
10.2021 - 09.2022
Sales Manager
T-Mobile
03.2021 - 09.2021
Store Manager
Sprint
07.2018 - 01.2021
Store Manager
AT&T Wireless
02.2008 - 06.2018
Master of Business Administration - Business Administration And Management
Antioch University
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