Jannette Ontiveros
Garland
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Sam's Club. Skilled in money handling and demonstrating exceptional patience and empathy. Achieved commendable levels of efficiency and accuracy, significantly reducing wait times without compromising service quality.
Overview
10
10
years of professional experience
Work History
Frontline Cashier
Sam's Club
04.2020 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled customer complaints calmly and professionally, finding solutions that benefited both the customer and the store.
- Enrolling new members for membership, applying for credit card and helping members download and set up app.
Cashier
Dunkin Donuts
09.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Driver
Pizza Hut
09.2018 - 09.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
CSR
Iqor
09.2014 - 09.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
GED -
Eastfiel Community College (ged)
Dallas, TX05.2019
Skills
- Excellent customer service
- Patience and Empathy
- Reliability and punctuality
- Money Handling
Languages
Spanish
Native or Bilingual
Timeline
Frontline Cashier
Sam's Club
04.2020 - Current
Cashier
Dunkin Donuts
09.2019 - 04.2020
Driver
Pizza Hut
09.2018 - 09.2019
CSR
Iqor
09.2014 - 09.2018
GED -
Eastfiel Community College (ged)