Jannette Rivera
Las Cruces,NM
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Alamogordo High School
02.2023 - Current
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Research Associate
Vupoint Research
07.2022 - 02.2023
- Ensured high-quality deliverables by conducting regular quality checks on collected data.
- Instrumental in achieving cost savings for projects by identifying areas where resources could be optimized without compromising quality.
- Increased efficiency in data collection by utilizing advanced survey equipment and software.
Customer Service Rep
TLC
06.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Overnight Stocker/Cashier
Walmart
07.2017 - 02.2018
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Warehouse associate
Amazon
08.2016 - 03.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
Staffing Specialist
Bear Staffing
03.2015 - 04.2015
- Optimized candidate sourcing channels by utilizing social media platforms, job boards, and internal databases effectively.
- Maintained up-to-date knowledge of industry trends, labor market conditions, and best practices in HR staffing to inform strategic decisionmaking.
- Provided guidance to hiring managers on interviewing techniques, candidate evaluation criteria, and best practices related to workforce diversity goals.
- Assisted in the hiring process by screening resumes, conducting interviews, and providing recommendations on top candidates.
Customer Service Rep
Teleperformance
08.2013 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier, Team member
Church's Chicken
05.2011 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
New Mexico State University
Las Cruces08.2030
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Behavior Management
- Lesson Plan Implementation
Accomplishments
- Recognized by multiple schools as an excellent substitute.
Languages
English
Spanish
Timeline
Substitute Teacher
Alamogordo High School
02.2023 - Current
Research Associate
Vupoint Research
07.2022 - 02.2023
Customer Service Rep
TLC
06.2019 - 04.2020
Overnight Stocker/Cashier
Walmart
07.2017 - 02.2018
Warehouse associate
Amazon
08.2016 - 03.2017
Staffing Specialist
Bear Staffing
03.2015 - 04.2015
Customer Service Rep
Teleperformance
08.2013 - 01.2014
Cashier, Team member
Church's Chicken
05.2011 - 03.2013
High School Diploma -
New Mexico State University