Jannylleth Rodriguez
Wailuku,HI
Summary
Driven Front End Supervisor with a proven track record at T.J. Maxx Retail Store, excelling in customer service and workflow management. Spearheaded cashier performance improvements and adeptly managed cash supply, ensuring operational efficiency. Skilled in bilingual communication and team supervision, consistently enhancing shopping experiences and reducing labor costs through strategic scheduling and training. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
T.J. Maxx Retail Store
07.2015 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
Education
High School Diploma -
Colonial High School
Orlando, FL05.2004
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Opening and closing procedures
- Training and mentoring
- Delegation and Supervision
- Bilingual English/Spanish
- Cash Handling
- Team Supervision
- Hospitality services
Timeline
Front End Supervisor
T.J. Maxx Retail Store
07.2015 - Current
High School Diploma -
Colonial High School
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