Janoris Figueroa
Camden,NJ
Summary
Hardworking and passionate job seeker with strong organizational and communication skills eager to secure an entry-level loan processor position. I have very strong comprehension skills along with communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Claims Intake Specialist
Loftus Adjustments-Remote
11.2022 - Current
- Adhered to strict confidentiality protocols when handling sensitive personal information
- Answered questions from policyholders regarding the status of their claims or any additional documentation required for processing purposes
- Demonstrated strong organizational skills while managing incoming calls, emails and faxes related to claims intake
- Resolved customer inquiries and complaints in a professional manner, utilizing effective problem-solving techniques
- Ensured accuracy of all paperwork prior to submitting it for review or approval
- Entered data into computer system accurately and efficiently
- Spoke with insurance agents, law firms, police officers, claimants and FedEx workers to make sure claim had all accurate data.
Concierge
Dream Home Roofers-Voorhees, NJ
03.2022 - 08.2022
- Input all customer and project information into salesforce (CRM)
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Answer telephones, direct calls, and take messages
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compute, record, and proofread data and other information, such as records or reports
- Complete work schedules, manage calendars, and arrange appointments
- Input customer date from contracts into system and ensure all data is correct.
Mortgage Loan Coordinator
Home Point Financial-Remote
02.2021 - 06.2021
- Monitored pipeline by communicating with underwriters and processors
- Resolved customer complaints through research and investigation
- Assisted clients through loan application process cycle through closing
- Complied with company quality standards and applicable regulations governing wholesale finances and purchases
- Maintained estimated close dates to keep up consistent relationships with clients
- Worked within approval limits to move loans forward and conferred with managers to handle the larger and more complex applications
- Followed established guidelines and procedures
- Maintained good working relationship with co-workers, brokers and management
- Reviewed loan files and title documents to enable expeditious closing of loans
- Audited loan files and confirmed that all LC conditions were satisfied and in compliance with lender guidelines.
Sales Account Manager
Blue Elysian-Moorestown, NJ
11.2019 - 02.2021
- Handled customer situations by making amicable decisions for customers and company
- Developed and implemented sales strategies with customers
- Planned efficient sales routes to maximize the number of customers served and incoming revenue
- Interacted professionally with customers, informing individuals of sales promotions and driving product
- Engaged customers and built connections to drive long-term sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Supported back office procedures, including hiring and employment processes
- Developed and maintained effective working relationships with team members, management, and customers
- Managed employee performance through disciplining, coaching, and counseling
- Interviewed, hired, and trained all employees
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential
- Evaluated the performance of associates and mentored underperforming employees on ways to improve
- Implemented mentoring techniques to bring new staff up to speed quickly.
Education
High school diploma -
Camden County Technical School - Sicklerville, NJ
Sicklerville, NJ06.2019
Skills
- Documentation review
- Attention to detail
- Customer service
- Communication (Internal and External)
- Organization
- Analytical skills
- Time management
- Data entry
Timeline
Claims Intake Specialist
Loftus Adjustments-Remote
11.2022 - Current
Concierge
Dream Home Roofers-Voorhees, NJ
03.2022 - 08.2022
Mortgage Loan Coordinator
Home Point Financial-Remote
02.2021 - 06.2021
Sales Account Manager
Blue Elysian-Moorestown, NJ
11.2019 - 02.2021
High school diploma -
Camden County Technical School - Sicklerville, NJ