Janson Kupau
Henderson,NV
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Cheesecake Factory Inc
Henderson, NV
01.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Bartender
The Artisan
Las Vegas, NV
02.2022 - 01.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Sales Associate
Total Quality Logistics Inc.
Las Vegas, NV
12.2020 - 02.2023
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Collaborated with management teams to develop innovative marketing strategies.
Bartender
Brick Oven Pizza Co
Kaneohe, HI
01.2018 - 11.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
Education
Associate of Arts - Liberal Arts And General Studies
Windward Community College
Kaneohe, HI05-2018
High School Diploma -
St. Francis School
Honolulu, HI05-2015
Skills
- Beverage Preparation
- Food Running
- Liquor, wine, and food service
- High-volume dining
- Menu presentation
- Suggestive Selling
- Check payment processing
- Positive and professional
- Cash Handling
- POS operation
- Order Accuracy
- Professional Appearance
- Point of Sale (POS) system operations
- Menu knowledge
- Dining customer service
- Sales expertise
- Effective customer upselling
- Exceptional customer service
Certification
- Food Handlers Card
- Sheriffs Card
- Liquor License
Timeline
Server
Cheesecake Factory Inc
01.2023 - Current
Bartender
The Artisan
02.2022 - 01.2024
Sales Associate
Total Quality Logistics Inc.
12.2020 - 02.2023
Bartender
Brick Oven Pizza Co
01.2018 - 11.2020
Associate of Arts - Liberal Arts And General Studies
Windward Community College
High School Diploma -
St. Francis School