Janya Delgado
Front Desk Coordinator | Dental Receptionist | Trilingual Administrative Support
Bridgeport,CT
Summary
Trilingual Front Desk Coordinator with hands-on experience in dental office operations, insurance verification, HIPAA compliance, and patient communication. Trusted to handle deposits, lead when needed, and deliver excellent front-line service.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator
Bridgeport Braces
Bridgeport, Connecticut
02.2024 - Current
- Step into the lead coordinator role when needed to ensure office operations run smoothly
- Handle daily office deposits and process incoming/outgoing business mail
- Answer high-volume incoming calls, assist patients with scheduling, insurance, and general inquiries
- Greet and check in patients, ensuring a positive and professional first impression
- Schedule and confirm appointments using practice management software
- Verify insurance, process payments, and assist with billing
- Maintain and update confidential patient records in compliance with HIPAA regulations
- Collaborate with the dental team to coordinate care and support workflow
Assistant Manager and Beauty Advisor
Ulta Beauty Inc.
03.2022 - 12.2023
- Supported general and department managers in merchandising, operations, and customer service.
- Marketed and sold full line of beauty products, achieving top-2 ranking nationally in 2022.
- Signed up customers for loyalty program and explained benefits with clarity.
- Promoted to management assistant role due to strong sales and communication skills.
Education
Marketing Management - Marketing Management
Housatonic Community College
Bridgeport, CTSkills
Appointment scheduling
Call handling
Insurance verification
HIPAA compliance
Billing & deposits
EHR systems
Microsoft Office
Patient check-in/out
Mail processing
Fluent in English, Spanish, and Portuguese
Timeline
Front Desk Coordinator
Bridgeport Braces
02.2024 - Current
Assistant Manager and Beauty Advisor
Ulta Beauty Inc.
03.2022 - 12.2023
Marketing Management - Marketing Management
Housatonic Community College
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