Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ja'Nya Gray

Fairfield

Summary

Outgoing professional with a strong foundation in patient access operations. Proven skills in conflict resolution and patient information management, ready to enhance patient experiences and uphold confidentiality standards in a healthcare setting.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Nationwide Children Hospital
Columbus
10.2024 - Current
  • Greeted patients and families, ensuring a welcoming environment.
  • Collected and verified patient information for accurate registration.
  • Scheduled appointments, coordinating with various departments effectively.
  • Managed insurance verification processes to facilitate patient access.
  • Maintained patient confidentiality following hospital policies rigorously.
  • Processed billing statements accurately for various client accounts.
  • Managed customer inquiries regarding billing and payment issues effectively.

Cashier

Towne Park
Columbus
06.2022 - 08.2024
  • Maintained cash register and balanced daily cash drawers.
  • Assisted customers with inquiries and provided excellent service.
  • Ensured cleanliness and organization of the checkout area.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.

Team Member

Arbys
Colbert
03.2020 - 06.2021
  • Prepared food items according to company standards and safety regulations.
  • Provided excellent customer service by taking orders and answering questions.
  • Maintained cleanliness of the dining area and kitchen equipment regularly.
  • Collaborated with team members to ensure efficient restaurant operations.

Trainer

Donatos
Columbus
08.2018 - 03.2021
  • Delivered interactive training sessions for new hires and current staff to enhance onboarding experience.
  • Facilitated hands-on workshops to strengthen operational skills and foster teamwork among participants.
  • Modified teaching methods to suit individual learners and groups.
  • Prepared food items according to company standards and health regulations.
  • Operated kitchen equipment safely and efficiently in a fast-paced environment.
  • Maintained cleanliness and organization of workstations throughout shifts.

Education

BPC And CPC - Medical Billing And Coding

AAPC
01.2026 - 06.2026

High School Diploma -

Eastmoor Academy
Columbus, OH

Skills

  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Scheduling appointments
  • Customer service
  • Problem solving
  • Conflict resolution

Certification

  • CPR certified
  • Adobe certified in Photoshop
  • Adobe certified in Premiere Pro

Timeline

BPC And CPC - Medical Billing And Coding

AAPC
01.2026 - 06.2026

Patient Access Representative

Nationwide Children Hospital
10.2024 - Current

Cashier

Towne Park
06.2022 - 08.2024

Team Member

Arbys
03.2020 - 06.2021

Trainer

Donatos
08.2018 - 03.2021

High School Diploma -

Eastmoor Academy
Ja'Nya Gray