Outgoing professional with a strong foundation in patient access operations. Proven skills in conflict resolution and patient information management, ready to enhance patient experiences and uphold confidentiality standards in a healthcare setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Nationwide Children Hospital
Columbus
10.2024 - Current
Greeted patients and families, ensuring a welcoming environment.
Collected and verified patient information for accurate registration.
Scheduled appointments, coordinating with various departments effectively.
Managed insurance verification processes to facilitate patient access.
Maintained patient confidentiality following hospital policies rigorously.
Processed billing statements accurately for various client accounts.
Managed customer inquiries regarding billing and payment issues effectively.
Cashier
Towne Park
Columbus
06.2022 - 08.2024
Maintained cash register and balanced daily cash drawers.
Assisted customers with inquiries and provided excellent service.
Ensured cleanliness and organization of the checkout area.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Greeted customers and answered any questions they had about the store's products and services.
Team Member
Arbys
Colbert
03.2020 - 06.2021
Prepared food items according to company standards and safety regulations.
Provided excellent customer service by taking orders and answering questions.
Maintained cleanliness of the dining area and kitchen equipment regularly.
Collaborated with team members to ensure efficient restaurant operations.
Trainer
Donatos
Columbus
08.2018 - 03.2021
Delivered interactive training sessions for new hires and current staff to enhance onboarding experience.
Facilitated hands-on workshops to strengthen operational skills and foster teamwork among participants.
Modified teaching methods to suit individual learners and groups.
Prepared food items according to company standards and health regulations.
Operated kitchen equipment safely and efficiently in a fast-paced environment.
Maintained cleanliness and organization of workstations throughout shifts.