Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janyia Williams

Columbus,GA

Summary

Dynamic customer service professional with a proven track record at CVS Pharmacy, excelling in conflict resolution and fostering loyalty through empathy. Skilled in cash handling and maintaining accuracy, I consistently deliver exceptional service, enhancing customer satisfaction and driving repeat business. Committed to integrity and a strong work ethic in fast-paced environments.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

1
1
year of professional experience

Work History

Cashier

Burlington
07.2025 - Current
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Representative

CVS Pharmacy
10.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Goodwill
03.2024 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

No Degree - Cosmetology

Columbus Technical College
Columbus, GA
05-2026

High School Diploma -

Kendrick High School
Columbus Ga
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills

Timeline

Cashier

Burlington
07.2025 - Current

Customer Service Representative

CVS Pharmacy
10.2024 - 04.2025

Cashier

Goodwill
03.2024 - 10.2024

No Degree - Cosmetology

Columbus Technical College

High School Diploma -

Kendrick High School

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