Jaoxn Kirkwood
Owensboro
Summary
Dynamic professional with extensive experience in customer service and cash handling at Ollie Wash. Proven ability to enhance customer satisfaction through effective problem resolution and task delegation. Skilled in maintaining store operations and inventory monitoring, consistently ensuring accuracy and efficiency. Committed to fostering a positive atmosphere and streamlining processes for optimal performance.
Offering strong foundation in customer service and retail operations, eager to learn and develop in supportive environment. Brings quick learning ability and effective communication skills to support team goals and customer satisfaction. Ready to use and develop organizational skills and attention to detail in head of quality control role.
Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Key Holder
Ollie Wash
05.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Cart Attendant
Owensboro Country Club Inc.
05.2022 - 12.2023
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Collaborated with team members to streamline work processes, improving overall productivity levels.
- Assisted in event setup and breakdown efforts, ensuring seamless transitions between venue functions.
- Boosted cart longevity through meticulous adherence to scheduled maintenance procedures.
- Increased operational efficiency, conducted regular battery checks and charging of electric carts.
- Streamlined cart management, organized carts efficiently for easy access and quick turnaround.
- Improved customer service by providing friendly and helpful assistance to golfers.
- Reduced wait times for guests, quickly responded to requests for additional carts during peak hours.
Education
Bachelor of Science - Business Management
Western Kentucky University
Owensboro, KY05-2026
Associate of Applied Science - Management
Owensboro Community And Technical College
Owensboro, KY12-2024
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Store maintenance
- Customer service management
- Alarm systems
- Inventory monitoring
- Task delegation
- Drawer counting
- Problem anticipation and resolution
Timeline
Key Holder
Ollie Wash
05.2024 - Current
Cart Attendant
Owensboro Country Club Inc.
05.2022 - 12.2023
Bachelor of Science - Business Management
Western Kentucky University
Associate of Applied Science - Management
Owensboro Community And Technical College
Similar Profiles
DEEP PRAJAPATIDEEP PRAJAPATI
Dual Store Manager & Licensed Optician at Ollie QuinnDual Store Manager & Licensed Optician at Ollie Quinn
Selena TorrezSelena Torrez
Baker at Ollie VaughnsBaker at Ollie Vaughns
Gregory AndersonGregory Anderson
Industrial Trainee at Raymond OllieIndustrial Trainee at Raymond Ollie
Olivia SnodgrassOlivia Snodgrass
Dog Groomer at Pet Supplies PlusDog Groomer at Pet Supplies Plus
Kelsea RobyKelsea Roby
Apparel Associate at Dicks Sporing GoodsApparel Associate at Dicks Sporing Goods