Japleen Kaur
Short Pump,VA
Summary
Proactive team player with a solid background in retail management. Recognized for organizational skills and effective communication, striving to enhance customer experiences and drive store performance.
Overview
2
2
years of professional experience
Work History
Key Holder
Dry Goods USA
Short Pump, VA
10.2025 - Current
- Managed opening and closing procedures, ensuring the store was ready for business and secure at the end of the day
- Provided exceptional customer service by actively engaging with customers, answering questions, and resolving issues
- Maintained accurate cash handling procedures including opening/closing registers, counting cash drawers, and preparing bank deposits
- Managed emails through Outlook for prompt responses and updates
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
- Utilized point-of-sale (POS) system accurately for processing transactions, returns/exchanges, gift cards, etc
Sales Associate
Dry Goods USA
Short Pump, VA
08.2024 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Maintained store organization and presentation standards, contributing to a welcoming environment.
- Collaborated with team members to achieve sales targets and improve overall performance.
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA12-2027
High School Diploma -
Glen Allen High School
Glen Allen05-2025
Skills
- Customer service
- Communication skills
- Computer operation
- Weight handling in the workplace
- Merchandising
- Organizational skills
- POS & Omnistore Systems
- Team management
- Problem-solving
- Phone Communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Key Holder
Dry Goods USA
10.2025 - Current
Sales Associate
Dry Goods USA
08.2024 - 09.2025
Bachelor of Science - Psychology
Virginia Commonwealth University
High School Diploma -
Glen Allen High School