Jaqelyn Vargas-Gomez
Shift Lead Manager, University Of California Davis
Davis,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Also looking to implement recently obtained degree to the work environment
Overview
4
4
years of professional experience
Work History
Shift Leader
Taco Bell Franchise
Davis , CA
2020.03 - 2021.09
- Trained over 15 employees every week and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Stayed overtime when not enough employees were present to run shift
Pointer
Blessed Harvesting
Cutler , CA
2017.09 - 2018.08
- Ensured packers were packing good quality fruit
- Ensured boxes were accurate measurements
- Moved packers around based on experience
- Made sure all boxes and pallets were loaded onto cargo truck
- Made sure pallets left with tags, counted all tags/boxes at end of day
Picker
Blessed Harvesting
Cutler , CA
2016.02 - 2017.09
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
Bachelor of Arts - Psychology
University of California - Davis
Davis, CA06.2022
Skills
- Customer Service Management
- Training Assistance
- Conflict Resolution
- Verbal and Written Communication
- Managing Operations and Efficiency
- Staff Supervision
- Assigning Work
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Taco Bell Franchise
2020.03 - 2021.09
Pointer
Blessed Harvesting
2017.09 - 2018.08
Picker
Blessed Harvesting
2016.02 - 2017.09
Bachelor of Arts - Psychology
University of California - Davis
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