Open To Work
Jaquan Collins
Philadelphia,PA
Summary
Dynamic Sales & Customer Experience Manager with a proven track record at Di Bruno Bros., excelling in e-commerce sales strategies and customer relationship management. Enhanced customer engagement through data-driven feedback analysis, driving service quality improvements. Adept at coordinating cross-departmental initiatives, fostering collaboration, and achieving operational excellence.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Sales & Customer Experience Manager
Di Bruno Bros.
Philadelphia
04.2024 - Current
- Supervised E-Commerce sales on dibruno.com and platforms like Faire, Airgoods, Meet Mable, Amazon, Zest.
- Developed strategies to boost customer engagement and elevate service quality.
- Analyzed feedback to identify trends and enhance customer experience.
- Coordinated cross-departmental initiatives for efficient communication and service delivery.
- Led daily operations of customer service team, ensuring compliance with company standards.
Corporate Sales Coordinator
Di Bruno Bros.
Philadelphia
10.2023 - 04.2024
- Cultivated relationships with corporate clients, managing gift box orders for seamless operations.
- Coordinated high-volume corporate gift orders from inquiry to delivery and client follow-up.
- Managed customer inquiries and provided product information to enhance service experience.
- Assisted in creating marketing materials to promote products and special offers.
General Manager
Meineke Car Care Centers, Inc.
Philadelphia
04.2022 - 10.2023
- Directed operations of Meineke franchise, overseeing team leadership and customer service.
- Drove profitability through implementation of operational best practices and strategic planning.
- Managed full P&L responsibilities to maintain financial health and growth.
- Ensured high service standards, supervising technicians and service advisors for optimal performance.
Operations Manager
Rancocas Logistics
Bensalem
05.2021 - 04.2022
- Oversaw daily logistics and delivery operations for a team of delivery associates at Amazon Delivery Service Partner.
- Enhanced efficiency to consistently exceed Amazon's key performance indicators (KPIs).
- Implemented strategic scheduling and training programs to boost team performance and improve customer satisfaction.
Assistant Manager of Operations
Rancocas Logistics
Langhorne
11.2020 - 05.2021
- Supervised team members to maintain high standards of service and safety compliance.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Developed training materials to support staff development and operational knowledge sharing.
Dispatcher
Rancocas Logistics
Langhorne
06.2020 - 11.2020
- Coordinated transportation schedules for efficient delivery across multiple routes.
- Communicated with drivers to resolve issues during operations and maintain service continuity.
- Utilized dispatch software to track shipments and monitor delivery progress in real time.
Delivery Driver
Rancocas Logistics
Langhorne
04.2020 - 06.2020
- Delivered packages efficiently to various locations within designated routes.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Inspected vehicles for mechanical issues and reported maintenance needs promptly.
Line Cook
Aramark
Philadelphia
08.2018 - 03.2020
- Directed kitchen operations in high-volume facility, ensuring timely food preparation across Fry, Sauté, Salad, and Prep stations.
- Mentored junior kitchen staff to enhance skills and uphold quality and sanitation standards.
- Prepared and cooked menu items according to standardized recipes and presentation guidelines.
Junior Sous Chef
Defined Hospitality Group
Philadelphia
12.2017 - 12.2018
- Supervised kitchen line during service to guarantee timely, consistent food preparation and uphold culinary standards.
- Trained and mentored new kitchen staff to enhance teamwork and efficiency in a fast-paced environment.
- Ensured compliance with health and safety regulations for food handling practices.
- Assisted head chef with menu planning and daily kitchen operations.
Manager in Training
The Culinary Institute of America
Hyde Park
10.2016 - 09.2017
- Completed comprehensive training at Bocuse Restaurant, acquiring expertise in fine-dining management and culinary operations.
- Gained practical experience in inventory management, staff supervision, and customer service in high-end settings.
- Collaborated with chefs to refine menu offerings and improve presentation quality.
Line Cook
High Street Hospitality Group
Philadelphia
06.2016 - 10.2016
- Operated kitchen equipment, including grills, fryers, and ovens, safely and effectively.
- Followed health and safety regulations to uphold food quality standards consistently.
- Trained new staff on cooking techniques, safety procedures, and kitchen protocols.
Line Cook
Aramark
Greater Philadelphia Area
03.2013 - 10.2016
- Rotated through the Fry, Sauté, Salad, and Prep Stations.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
Education
Associate in Occupational Studies (AOS) - Culinary Arts
The Culinary Institute of America
Hyde Park01.2016
High School Diploma - Hotel, Restaurant, Travel & Tourism
George Washington High School
Philadelphia, PA01.2013
Skills
- Toast
- Customer relationship management
- E-commerce sales strategies
- Customer feedback analysis
- Food and Beverage Operations
- Client Coordination
Certification
Foundations of Digital Marketing and E-commerce, Gorgias Academy
Work Preference
Job Search Status
Open to workSalary Range
$75000/yr - $200000/yrTimeline
Sales & Customer Experience Manager
Di Bruno Bros.
04.2024 - Current
Corporate Sales Coordinator
Di Bruno Bros.
10.2023 - 04.2024
General Manager
Meineke Car Care Centers, Inc.
04.2022 - 10.2023
Operations Manager
Rancocas Logistics
05.2021 - 04.2022
Assistant Manager of Operations
Rancocas Logistics
11.2020 - 05.2021
Dispatcher
Rancocas Logistics
06.2020 - 11.2020
Delivery Driver
Rancocas Logistics
04.2020 - 06.2020
Line Cook
Aramark
08.2018 - 03.2020
Junior Sous Chef
Defined Hospitality Group
12.2017 - 12.2018
Manager in Training
The Culinary Institute of America
10.2016 - 09.2017
Line Cook
High Street Hospitality Group
06.2016 - 10.2016
Line Cook
Aramark
03.2013 - 10.2016
Associate in Occupational Studies (AOS) - Culinary Arts
The Culinary Institute of America
High School Diploma - Hotel, Restaurant, Travel & Tourism
George Washington High School