Jaquelin Nino-Zavala
Naples
Summary
• Diligent with a solid background in customer service, ability to handle customer inquiries and resolve issues efficiently, and demonstrated expertise in communication and problem-solving.
• Collaborative leader- partners with coworkers to promote engaged, empowering work culture.
• Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Office Staff Member
Publix
12.2022 - 01.2025
- Provided empathetic guidance to customers during challenging situations, resulting in lasting relationships.
- Contributed to the achievement of departmental targets through consistent performance and proactive engagement.
- Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
- Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
Cashier
Walmart
03.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certification of Completion - Business Management and Analysis
Lorenzo Walker Technical College
Naples, FL05.2022
High School Diploma - Entrepreneurship
Lorenzo Walker Technical High School
Naples, FL05.2022
Skills
- Bilingual
- Organization
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
•Katherine Avila - (239)-776- 8069
• Mikayla Ricigliano- (239) 285-5522
• Miranda Wild - (239)-692-4528
Timeline
Customer Service Office Staff Member
Publix
12.2022 - 01.2025
Cashier
Walmart
03.2020 - 07.2021
Certification of Completion - Business Management and Analysis
Lorenzo Walker Technical College
High School Diploma - Entrepreneurship
Lorenzo Walker Technical High School
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