Jaqueline Acosta
Commerce City,CO
Summary
Dynamic team leader and problem-solver with proven success at Starbucks, enhancing customer loyalty through exceptional service and efficient time management. Skilled in using POS systems and managing high-volume transactions, I excel in fast-paced environments, ensuring both customer satisfaction and team collaboration. My friendly demeanor and attention to detail have consistently elevated guests experiences.
Work History
Barista
Starbucks
- Maintained a clean and organized workspace for optimal productivity and safety.
- Performed daily cleaning routines for counters, machines, seating areas, and utensils.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Responded to customer issues immediately, ensuring swift resolutions and promoting loyalty.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Front Desk Receptionist
La Quinta Inn & Suites In
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Master Of Healthcare Administration -
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Team leadership
Timeline
Barista - Starbucks
Front Desk Receptionist - La Quinta Inn & Suites In
Colorado Technical University - Master Of Healthcare Administration,